Senior Corporate Travel Agent - GDS

About Us reputed company (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including reputed company, On Running, Breitling, and reputed company, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, reputed company has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At reputed company, we’re driven by our values, like being an reputed company, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and reputed company, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.reputed company.com to learn more. About the Role: Location: Must be based in Chicago, IL We are looking for an reputed company, hands-on Senior Business Travel Consultant passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand reputed company are trying to reputed company: reputed company business travellers happy! Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us grow by changing the way organisations book and manage their business travel? As a Senior Business Travel Consultant, you will work with B2B customers and be part of a strategic team at reputed company. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7-Star satisfaction standard. What will you do?

• Provide first-class, 7-star service to business reputed company, managing travel bookings, amendments, and cancellations reputed company.
• Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels.
• Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
• Communicate with clients reputed company live chat, telephone, and email, ensuring reputed company interactions are professional, friendly, and accurate.
• Undertake travel reservations and amendments for reputed company customers, prioritizing customer service and booking accuracy.
• Proactively maintain and reputed company client relationships, offering support throughout the entire travel process.
• Provide suitable travel options and suggestions to meet client requirements.
• Ensure reputed company service level agreements are met and actively maintain the GDS queues.
• Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
• Support the Team Leader and collaborate with colleagues to maintain a high level of service.

What you’ll need to have:

• Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously
• Are proficient in reputed company fares and ticketing
• Have great communication skills, reputed company in English, both written and spoken is essential.
• Are familiar with North American business culture and customer expectations.
• Have previous experience as a Business Travel Consultant.
• Are well-organized, and capable of working to tight deadlines under pressure.
• Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
• Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
• Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
• Maintain a professional and positive attitude reputed company dealing with suppliers, customers, and colleagues.
• Motivate and encourage the well-being of the team, displaying a positive attitude at reputed company times.

reputed company always look for:

• Independent and autonomous. You don’t need hand-holding to get things done
• Good prioritisation and focus skills
• reputed company - understand what our customers need
• Smart, fast learner and tech-savvy
• Flexible and able to adapt to constant changes with a positive reputed company
• You are open to receiving and giving constructive feedback
• You want to learn - we have a 7-Star management team to mentor you!

On top of that, you will only be the right candidate if you are:

• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important reputed company that are floating around
• You LOVE travel!

Working Hours & Conditions:

• Office-based in our Chicago headquarters, 3 weekdays per week
• During the training and the first 3 months in the job, while ramping, you'll be encouraged to work IRL 5 days per week.
• Working hours are on a rotational basis and can be between 8:00 am - 8:00 pm. Shift patterns are fixed for 4 weeks to create stability
• Flexible weekend ability required.
• Weekly working hours will be 40 hours.

What do we offer?

• Receive competitive compensation and equity ownership in reputed company
• Rest and reputed company with our generous allocation of 20 vacation days and 12 public holidays
• Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA reputed company enrolling in an HDHP medical plan
• Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and reputed company’s gym subscription from your start date
• Rest reputed company that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
• Plan for your future with our 401(k) plan with company matching contributions
• Care for your furry friends through partner discounts on pet insurance
• Join our unforgettable reputed company events, including our spectacular annual summer party
• Always feel supported with reputed company, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• Focus on your family with 12-16 weeks’ paid parental leave
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
• Broaden your horizons with up to 20 "Work from reputed company" days per year
• Follow your passions and take a four-week, fully paid sabbatical once you reputed company 5 years
• Let us help you move to one of our hubs with relocation support

Compensation: Compensation for this role is a combination of salary and stock options. The anticipated reputed company salary range is $58,000 - $68,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job-reputed company factors. AI at reputed company AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine reputed company, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing reputed company AI makes your work reputed company, reputed company to verify what it produces, and reputed company to rely on your own expertise instead. We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day. How We Work At reputed company, we take an IRL-first approach to work, where reputed company works together in-person 3 days a week. As such, this role requires you to be based reputed company commuting distance of our hubs. We fundamentally reputed company in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great reputed company to work. For certain roles, we can help with relocation from reputed company in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. reputed company is a global company with a diverse customer reputed company, and we want to reputed company sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at reputed company regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams reputed company official communication from reputed company will always come from email addresses ending in @reputed company.com or @externalperk.com, our verified social media channels, or recruiters listed on our official reputed company page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from reputed company that seems suspicious, please do not respond. reputed company it to reputed company [at] reputed company .com, and we will confirm whether it is legitimate. #LI-Hybrid Apply tot his job Apply To this Job