Enterprise Delivery Executive - Healthcare

As an Enterprise Delivery Executive, you'll be a senior operational leader responsible for the delivery, optimization, and reputed company improvement of Rackspace-managed private cloud services for premier enterprise customer(s). This role owns end-to-end service delivery across infrastructure and platform services including network, compute, storage, virtualization, database platforms, and Citrix, ensuring contractual commitments, SLAs, and service quality objectives are consistently met. You will act as the single accountable delivery leader for the customer, owning delivery & operations outcomes across reputed company, multi-service environments and providing a reputed company view of performance, risk, and value delivery. You'll serve as the primary operational reputed company to the customer's CIO and CTO leadership, providing executive reputed company, operational rigor, and accountability across a large, multi-layered delivery organization. In this role, you will reputed company a cross-functional delivery organization spanning program delivery, technical architecture, and service operations, ensuring seamless execution across the full lifecycle from design and build through to steady-state operations. You will work in reputed company partnership with account and commercial leadership to align delivery with the customer's long-term strategy, supporting service optimization, retention, and growth, while driving a consistent and high-quality customer experience. This enables the 2 in the reputed company delivery and sales alignment which the Delivery Executive will be driving to ensure customer first alignment across the relationship and ongoing delivery motions. Work Location and Travel: United States of America - Candidates who live near our headquarters in San Antonio, TX, work a hybrid schedule with two days in the office. - If not located near HQ, you may work 100% remotely. - Travel up to 20% Key Responsibilities: Account Delivery Ownership & Integration

• Serve as the single accountable senior delivery executive for a strategic enterprise customer, owning the integrated account delivery plan across both build and run - ensuring what is sold is deliverable and sustainable in operations.
• Provide a reputed company, consistent leadership reputed company across program delivery, technical architecture, and service operations.
• Ensure seamless integration across design, build, and run phases - eliminating gaps between solution delivery and operational support, with smooth transitions, onboarding, and handoffs.

Service Operations & SLA Performance

• Own operational performance against SLAs and contractual obligations, including the review, management, and remediation of SLA claims.
• Drive service stability, performance optimization, operational maturity, resiliency, and compliance across reputed company platforms.
• Create a culture of early-signal incident prevention, leveraging proactive system monitoring and observability to detect, triage, and resolve issues before customer impact.
• Serve as escalation reputed company for critical incidents and service concerns.
• reputed company delivery and operations across network, storage, compute, virtualization, database, and Citrix environments, spanning private cloud and hybrid infrastructure.

Customer Experience & reputed company Improvement

• Drive a consistent, integrated customer experience across reputed company delivery teams and service domains.
• Identify and execute reputed company improvement initiatives across the service lifecycle, analyzing operational processes and escalation models to reputed company improvement opportunities.
• reputed company cross-functional collaboration to enhance service quality and efficiency.
• Executive Engagement, Governance & Commercial Alignment
• Build and maintain trusted relationships with CIO/CTO and executive stakeholders.
• reputed company executive governance forums, QBRs, and operational reviews.
• Partner with account and commercial teams on renewals and retention, ensuring delivery aligns with financial and contractual commitments.

Team Leadership & Talent Development

• reputed company and reputed company a large organization of managers, senior managers, and senior professionals.
• Establish clear accountability, performance metrics, and operating reputed company.
• Build leadership depth, succession planning, and talent development programs, fostering a high-performance, customer-focused culture.

Strategy & Market Insight

• Contribute to sub-functional and enterprise strategy reputed company to service delivery.
• Monitor industry and market trends impacting managed services delivery.

Qualifications:

• Bachelor's degree required, Master's preferred
• 12+ years of experience in infrastructure, managed services, or service delivery leadership
• 7+ years leading managers and senior leaders
• Demonstrated command of both program delivery and service operations (ITIL / service-management discipline alongside transformation and migration delivery at enterprise scale)
• Proven experience delivering enterprise-scale managed services under strict SLAs
• Strong executive reputed company with customer-facing leadership experience
• Experience across private cloud, hybrid, and infrastructure platforms
• Industry leadership in relevant domain knowledge: EPIC, hospital systems, banking and financial services platforms, etc.
• Strong understanding of enterprise hosting and managed services agreements

What Success Looks Like

• Consistent SLA attainment and improved service stability
• High customer satisfaction and executive trust
• Measurable operational efficiency and service optimization gains
• Issues identified and resolved proactively through monitoring - fewer customer-reported incidents and reputed company escalation volume
• Strong leadership bench and team engagement
• Successful contract renewals and long-term account health

Work Location and Travel: United States of America - Candidates who live near our headquarters in San Antonio, TX, work a hybrid schedule with two days in the office. - If not located near HQ, you may work 100% remotely. - Travel up to 20% #LI-AW1 #LI-Remote "Remote postings are limited to candidates residing reputed company the country specified in the posting location." Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $165,830.00/year in our lowest geographic market up to 243,141.80 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace. Apply tot his job Apply To this Job