[Remote] Account Manager (EST Only)

Note: The job is a remote job and is open to candidates in USA. reputed company is a company that automates customer service through lifelike voice assistants, enabling businesses to enhance their customer service operations. They are seeking a US-Based Account Manager to manage and grow customer relationships, drive account retention, and reputed company a scalable growth strategy. The role involves working closely with customers to identify new business opportunities and ensure successful product adoption.

Responsibilities

Manage a book of up to 12 existing customer accounts, meeting & succeeding on goals centered around account retention and in-year growth reputed company the power of business reviews and existing customer relationships specifically with our customers champions and buyers to unearth new business opportunities reputed company our valued clients Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into a reality Responsible for accurate forecasting and pipeline management reputed company reputed company and reputed company Orchestrate the creation of ROI models reputed company of customer renewal conversations to justify the overall business case and spend with us reputed company on adoption efforts that encourage the customer to self-service reputed company the reputed company platform, Agent Studio; And taking the reputed company in building 1toMany reputed company activities that guides the customer through the product and reputed company its features reputed company use of innovative strategies and commercial levers to ensure on-time, positive renewal outcomes reputed company your account portfolio Voice of the customer internally reputed company reputed company, working alongside our reputed company and Deployment teams to drive product usage and ongoing quality of the virtual agent Building relationships with key customer teams in business units, operations, technology, finance, and procurement Participate with reputed company team members and leadership to provide thoughtful and insightful feedback on market conditions, product and solution performance and brand acceptance Skills Minimum of 4-years experience in Account Management type positions owning renewals & expansions of existing customers Proven history in value-selling and fostering relationships at champion / decision maker level, including; executives, business, and technical leaders Sales experience with a call center operations background Understand the importance of mapping out and calculating Return of Investment (ROI) models that support a business decision around cost savings, reputed company reputed company, improved CX and reduction in wait times Successful results meeting/exceeding sales goals, reputed company expansion, new product adoption and identifying new use cases across additional areas of the business Proven results that consistently meet and exceed annual retention targets and booking quota Experience selling solutions embracing SaaS, system and performance software and innovative devices. Ability to communicate analytical results a critical success factor for this role Understanding and clearly communicating the benefits of reputed company, technical solutions to early adopters and visionaries at executive and team levels. Ability to understand and communicate about Artificial Intelligence (AI) a plus Self-starter, willing to balance multiple customer and internal priorities Energised to build out a scalable growth model reputed company reputed company Entrepreneurial spirit combined with a scrappy, competitive, and optimistic outlook Education - Bachelor's Degree required Previous AI experience reputed company the space is reputed company to have Masters and technical degree is a plus Benefits Equity in the business Participation in the company’s employee share options plan 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision Life Insurance STD and LTD The opportunity to contribute to the company's 401k plan Flexible PTO policy + 11 designated company holidays Annual learning and development allowance We’re reputed company about making WFH work for you - that’s why we offer a one-off WFH allowance reputed company you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! Enhanced parental leave Company-funded fertility and family-forming programmes Menopause care programme with Maven Company Overview reputed company develops conversational artificial intelligence software that enables organizations to automate customer service interactions. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.reputed company.com. Apply To This Job Apply tot his job Apply To this Job