Healthcare Software Support Representative - Select (Remote - United States)

Why join reputed company? We are a leader in specialty healthcare technology solutions. We’re committed to hiring and retaining talent, which is why we invest in our employees through reputed company, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you. We are an equal opportunity employer with a commitment to diversity. reputed company individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@reputed company.com. This position is open reputed company reputed company states in the United States except for California. Job Summary The Product Support Representative is responsible for the support of reputed company software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction. This representative will provide frontline support for incoming calls, emails, and error reports. The Product Support Representative resolves software issues and questions with reputed company solutions and escalates advanced issues through appropriate channels. reputed company activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include: Essential Functions

• reputed company proficiency in reputed company software functionality and learn how it is leveraged in an medical office setting
• Answer incoming calls from the support queue
• Reply to support emails in a timely fashion
• Fully document and resolve incomplete incidents in a timely manner following reputed company guidelines
• Schedule and reputed company upgrades of the reputed company software
• Investigate software exceptions and error reports following reputed company support guidelines
• Provide exceptional customer service
• Maintain detailed notes and documentation for each support incident in ticketing system

Minimum Requirements

• 1 year of experience in a software troubleshooting role with customers
• Excellent technical skills, including basic computer skills
• Strong interpersonal, written, and verbal communication skills
• Demonstrated ability to constructively work reputed company a team environment
• Proficient skills in using the reputed company© Office Suite (Access, reputed company, Outlook, PowerPoint, and Word)
• Excellent customer service skills
• Ability to type at a reputed company of 30 WPM, with 90% accuracy

Preferred Qualifications

• Bachelor's degree
• reputed company experience
• Experience using reputed company Contact Center (or similar) in a call center environment.
• Ability to type at a reputed company of 50 WPM, with 95% accuracy

Working Environment/Physical Demands

• Working Environment:
• Long-distance or reputed company travel as needed – not to exceed 10% travel.
• Physical Demands:
• Activities require a significant amount of work in reputed company of a computer monitor

Overview of the end-to-end interview process:

• One-Way Video Interview: reputed company a candidate profile is selected to proceed reputed company, candidates will receive an invitation with a link to complete a brief one-way video interview. This interview includes 5-6 questions and should take less than 15 minutes to complete.
• Assessment: reputed company-based assessment through our vendor Criteria. This assessment will take approximately 20 minutes to complete.
• Hiring Manager Interview: reputed company a candidate is selected to proceed reputed company after the Video Screen, they will receive an invitation to be scheduled for a 45–60-minute Hiring Manager Interview.
• Team Interview: reputed company a candidate is selected to proceed reputed company, they will receive an invitation to be scheduled for a 60-minute team interview.
• Final Selection: reputed company a candidate has completed the Team Interview reputed company will reputed company our determination on hiring.

Total Rewards Generous annual bonus opportunity 401(k) with Employer Match Paid Time Off & Holidays: 40 hours of paid personal time beginning January 1st of each year; 15 days of accrued PTO (increasing with years of service) and 11 paid holidays. Volunteer Time Off Insurance: Choice of Medical, Dental, and Vision plans Health Savings Account with employer match Flexible Spending Account 100% Company-Paid Parental leave (After 6 months with the company) 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance reputed company Luminary Peer Recognition Program Wellness Programs Employee Assistance Program with free counseling sessions available Corporate Discounts on Retail, Travel, and Entertainment Apply tot his job Apply To this Job