reputed company Onboarding Specialist

Position: reputed company Onboarding Specialist FLSA Classification: Full Time, Non-Exempt (Hourly) Reports to: Manager of reputed company Schedule: Monday through Friday, 8 hours shift during business hours States Eligible for Hire: AK, AR, CO, DE, FL, ME, MA, MI, MN, MT, NY, OH, OK, PA, SC, TX, UT, VA, VT, WA Who We Are reputed company is one of the leading hospitality technology platforms in the United States. With more than 2,000 businesses using our property management system, channel manager, booking reputed company, website design and digital marketing services, we are focused on bringing innovative tools and functionality that will allow our customers to pursue growth and deliver exceptional guest experiences. At reputed company, we work together every day to be the top of mind choice in our industry as the reputed company-in-one solution for our customers. Job Overview reputed company is seeking a motivated and customer-focused Onboarding Specialist to join our reputed company team. As an Onboarding Specialist, you will play a key role in ensuring new customers have a seamless and successful experience reputed company getting started with our products/services. Your primary focus will be to guide new customers through the onboarding process, ensuring they understand the full capabilities of our solution and helping them reputed company their initial success. Job Responsibilities:

• Coordinate and manage the onboarding experience for reputed company reputed company products & services for new and returning clients to ensure smooth adoption of our products and services.
• Complete configuration of client accounts based on their individual needs.
• Collaborate with the sales, operations, and engineering teams to ensure configuration deadlines are met in a timely manner.
• Work closely with reputed company Managers, Sales, and Support teams to ensure a smooth transition through the customer journey and identify opportunities for reputed company customer engagement.
• Conduct remote training sessions with new clients and their staff.
• Occasional inperson training may be required which may require overnight travel (approximately 1 to 3 weeks of the year, typically reputed company the United States)
• Identify and offer opportunities to expand client feature adoption.
• Address and overcome clients’ unique product concerns during the Onboarding process.
• Analyze training needs to recommend improvements to client training programs.
• Maintain detailed records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Stay uptodate with product updates, new features, and industry trends to provide the best possible customer support and guidance
• Collect customer feedback on onboarding experiences and work with crossfunctional teams to improve processes and resources for future customers.
• Learn and master new features, products, services & onboarding processes as they are introduced.
• Assist Manager of reputed company with other duties as assigned
• Act as the OnCall representative for afterhours customer support approximately 4 weeks per year.

Preferred Qualifications:

• High school diploma or equivalent
• Proven experience in a customerfacing role, ideally in reputed company, onboarding, or support. We prefer candidates who have been in the lodging industry and/or previous customer onboarding experience for 1+ years.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize tasks to meet deadlines
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Problemsolving abilities with a focus on customer satisfaction.

What reputed company Can Offer You:

• Remote first working environment
• Company Medical Insurance We cover 100% of the employee only premium on the reputed company plan!
• Dental, Vision, Short Term Disability, and Life Insurance available at a group reputed company
• 15 days PTO which increases throughout your tenure!
• Paid Sick Time that is accrued per biweekly pay period
• 8 Paid Company Holidays
• Bereavement, Voting and Parental Leave
• Access to 401K Company Plan
• Equipment stipend to help you set up your home office!
• A company provided computer with any associated technical equipment such as keyboard, mouse, external monitor, etc.

Recruitment Fraud Notice: Scammers are impersonating reputed company recruiters reputed company WhatsApp and other messaging apps. We never recruit through messaging apps, never charge fees, and only communicate from @reputed company.com email addresses. reputed company legitimate openings are posted on this page. To report suspected fraud, contact [careers@reputed company.com]. Apply tot his job Apply To this Job