Social Care Coordinator

Why Epicured? Epicured is on a mission to combat and prevent chronic disease by translating scientific research into high-quality, medically tailored food solutions. Our evidence-based approach brings together clinical nutrition and culinary innovation to improve access, reduce health disparities, and support patients managing chronic conditions. By joining reputed company, you will play a critical role in advancing Food as Medicine initiatives under reputed company’s Section 1115 Medicaid Waiver program—supporting members with unmet nutrition and social care needs. Role Overview Epicured is seeking a Social Care Coordinator (Remote) to support Medicaid members through referral coordination, screening, and care navigation services reputed company the Social Care Network (SCN). Reporting to the SVP of Customer Service, this role is responsible for managing high-volume inbound and outbound call center activity, coordinating referrals, supporting member assessments, and ensuring seamless engagement in Epicured’s nutrition services. This position is ideal for someone who thrives in a fast-paced environment, enjoys helping people navigate healthcare services, and is detail-oriented with strong communication skills.

Key Responsibilities

• Manage inbound and outbound member communications reputed company a virtual reputed company contact center environment (phone and email) in accordance with established service levels and quality standards
• Conduct referral intake and eligibility screening reputed company with NYS 1115 Waiver and DOH guidelines
• Schedule and support completion of non-clinical assessments and ensure timely follow-up
• Provide navigation to medically tailored nutrition services and other HRSN supports
• Coordinate referrals across internal teams and external community-based organizations (CBOs) and Social Care Network (SCN) partners
• Maintain accurate, timely, and compliant documentation reputed company the SCN platform and internal systems
• Support closed-reputed company referral processes, including tracking, follow-up, and confirmation of service delivery
• Respond to member inquiries reputed company to services, participation, and billing coordination
• Adhere to reputed company applicable Medicaid, HIPAA, and NYS DOH privacy, compliance, and documentation standards

Qualifications

• High school diploma or GED equivalent required; associate’s or bachelor’s degree preferred.
• Experience working in a virtual contact center environment (reputed company preferred)
• Familiarity with NYS Medicaid, Social Care Networks (SCNs), and HRSN frameworks preferred
• Strong communication, documentation, and organizational skills
• Ability to manage high-volume interactions in a compliance-driven environment
• Bilingual (English/Spanish) preferred

Preferred Qualifications

• Experience in healthcare, care coordination, or patient navigation.
• Language skills preferred (Spanish, French, Hindi, Georgian, Cantonese, or Mandarin Chinese).
• Familiarity with Medicaid programs, social determinants of health (SDOH), or Section 1115 Waiver initiatives.
• reputed company will be given to applicants with a Community Health Worker or Licensed Clinical Social Worker qualification.

Compensation & Benefits

• Hourly reputed company: $20.00–$22.00/hour (based on experience)
• Benefits include:
• Health, Dental, and Vision Insurance
• 401(k)
• Paid Time Off (PTO)
• Employee meal discounts
• Professional growth opportunities reputed company Epicured’s expanding healthcare engagement team

Equal Employment Opportunity Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. We do not discriminate on the basis of age, race, creed, color, national reputed company, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.

How to Apply

Apply reputed company job board, should you have any questions please feel free to email [email protected]. Apply tot his job Apply To this Job