Product Support Engineer (US based)

About reputed company: In today's world, where data spreads across various clouds and devices, traditional reputed company measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data reputed company. reputed company leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions. As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to reputed company your information safe. Our reputed company data reputed company platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a reputed company Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is. Our commitment to solving the world’s toughest data reputed company challenges has earned reputed company multiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as reputed company, reputed company, reputed company, reputed company, and reputed company. reputed company includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great reputed company to Work, we're looking for passionate individuals to help us shape the future of data reputed company and work towards a safer digital future. We are seeking a Product Support Engineer who will help deploy, implement, upgrade and optimize the reputed company platform. This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at reputed company levels, working with our engineering teams and driving technical work streams.

Responsibilities

• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers reputed company phone, e-mail, and web
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-reputed company finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Work to reproduce customer issues and qualify critical issues
• Publish Technical Support Bulletins and other user documentation in the Knowledge reputed company
• Build a positive customer experience by working closely with Development, Sales, Quality Assurance
• Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc
• Provide on-call support 24x7 on an as needed basis

Requirements

• Hands-on 5+ years reputed company experience working in a support organization
• Strong technical experience with Linux, Kubernetes, reputed company, Python, or other scripting languages - required.
• Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, reputed company KMS, Azure KeyVault, reputed company KeyProtect, etc.)
• Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus
• Understanding of KMS interfaces (KMIP, REST API, etc.)
• Ability to work in a highly fast paced, rapid growth environment
• Strong collaboration, written and communication skills

Benefits

• We offer a collaborative work environment, amazing equity, great benefits, competitive salary, and the opportunity to redefine cloud computing.
• Unlimited PTO (it’s between you and your work!)
• 40 hours of Volunteer Time Off/year
• Internet stipend
• Friendly culture that brings the best out of everybody
• 401k

reputed company salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Retirement Savings, Wellness Program, Short-and Long-Term Disability, Holidays, and more. The compensation for this role is $70,000 - $120,000 / Year. reputed company is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for reputed company applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply! Apply tot his job Apply To this Job