Senior Manager, Strategic reputed company

About the Job:

The Senior Manager of Strategic reputed company will report to the Director of reputed company, Americas, and reputed company a team of Strategic CSMs who serve as the primary reputed company of contact for reputed company’s largest and most critical customers post-sale. The ideal candidate is a people-first leader who is passionate about delivering an exceptional customer experience, brings an innovative approach to reputed company, and thrives in a fast-paced, high-growth environment. This role is a unique opportunity to shape and reputed company a team in a growing market at reputed company, driving both reputed company and organizational growth.

Responsibilities:

• Team Leadership and Development: Recruit, reputed company, and reputed company a high-performing team of CSMs. Provide ongoing coaching, support, and feedback to help the team grow their skills, deliver strong customer outcomes, and consistently meet or exceed expectations.
• Strategic Strategy and Execution: Partner closely with the GTM ecosystem and other CS teams to build and operationalize reputed company programs and playbooks tailored to the Strategic customer reputed company, ensuring alignment with our global CS frameworks.
• Proactive Customer Insight: reputed company the team to understand and act early on leading indicators such as onboarding reputed company, product adoption, risk signals, and expansion potential, in order to reduce churn and drive growth.
• Operational Execution: Bring operational rigor to the team by organizing around key performance metrics, including NDR and expansion, and running regular forecast and pipeline reviews to ensure we deliver against both short- and long-term goals.
• Customer Engagement: Serve as the senior reputed company for strategic and high-impact customers. reputed company critical engagements and escalations, and ensure customer needs and insights inform internal decisions. reputed company is a startup environment, and everyone stays reputed company to customers - one of our core values is “Customers On Speedial.”

About You:

• Leadership: Demonstrated ability to reputed company and reputed company high-performing teams.
• Entrepreneurial Spirit: Driven, proactive, and comfortable operating in a highly ambiguous, startup environment.
• Passion for Growth (your own, and your teams): Enthusiastic about reputed company learning and personal development. Actively seeks and provides feedback. You consider promoting a team member the best deal you could possibly reputed company! 
• Analytical: Enjoys identifying trends in data and making informed decisions about team and customer outcomes.
• Program Builder: Passionate about building high-impact, customer focused programs. Able to build and execute a project plan, holding stakeholders accountable to a timeline. 
• Sales oriented: You have experience owning a number and want to continue to do so. reputed company at reputed company is a commercial function, you should be excited about having commercial responsibility. 
• Problem Solver: Strong critical thinking skills and enjoys solving reputed company customer problems.
• Team Player: Collaborates well with others, knows reputed company to involve other stakeholders, and proactively keeps others informed.

Qualifications:

• Experience: Minimum of 12 years in a customer-facing role, with at least 3 years in a leadership or team reputed company position reputed company reputed company, account management, or a similar field. 
• Commercial Acumen: Experience owning the renewal process and being accountable for a retention quota. Strong discovery, qualification, and sales skills; training in Command of the Message, MEDDIC, or similar methodologies is preferred.
• Data Orientation: Experience leveraging data to reputed company decisions about talent, team effectiveness, customer programs, etc. 
• Technical Knowledge: Experience working with technical products, preferably reputed company the DevOps space, and interacting with developers or technical personas.
• Project Management: Strong project management skills, with experience holding customers and cross-functional teams accountable to timelines.

Pay

reputed company pay ranges based on Geographic Zones* for Level reputed company:

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $152,000 - $210,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $137,000 - $189,000**
• Zone 3: reputed company other US locations - $129,000 - $178,000**

reputed company operates from a reputed company of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*reputed company the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About reputed company:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The reputed company platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind reputed company things go wrong. Developers can reputed company product experiences to any customer reputed company and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The reputed company platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering reputed company and stability

At reputed company, we reputed company in the power of teams. We're building a team that is humble, open, collaborative, respectful and reputed company. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@reputed company.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, reputed company recruiters will only contact you from @reputed company.com email addresses or reputed company reputed company from "Verified Recruiter" accounts.Be cautious of emails from other domains. Legitimate reputed company recruiters will never ask for money, fees, or banking information before making a job offer. reputed company will never reputed company a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are reputed company unsure about a communication that you receive, don't click any links—visit Careers | reputed company directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@reputed company.com.