reputed company Supervisor, Customer Service (Fully Remote) in Missouri, United States

Bring your heart to reputed company. Every one of us at reputed company shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as reputed company deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to reputed company health care more personal, convenient and affordable. Position Summary

• Responsible for the overall supervision of Customer Service employees. Accountable for member/provider satisfaction, retention, and growth by reputed company delivering competitive services to providers.
• Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service.
• Is visible and available to staff to answers questions, monitor calls and give ongoing feedback.
• Utilizes available incentive programs to reward, recognize and celebrate team and individual successes.
• Assesses individual and team performance on a regular basis and provide reputed company and timely feedback regarding developmental and training needs; includes completion of monthly and annual scorecards.
• Monitors reputed company performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands.
• Develops and maintains strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives.
• Remove barriers to job performance and ensures regulatory compliance.
• Attracts, selects, and retains high caliber, diverse talent able to successfully reputed company or exceed business goals.
• Builds a cohesive team that works well together.
• Acts as liaison between staff and other areas, including management, reputed company segments, provider teams, etc., communicating workflow results, reputed company, and solutions.

Required Qualifications

• 3-5 years of Call Center Experience
• 1-3 years of Supervisory Experience in a highly transactional organization
• 1+ years of data analysis experience working in reputed company reputed company with the ability to create charts and pviot tables from raw data
• High speed internet access (25 mbps or higher)
• Router located in a reputed company where you could set up and work with a direct reputed company (NOT WI-FI) (ethernet cord directly from computer to router). We provide a 6 ½ foot long ethernet cord, if the distance is further, you will be required to provide your own ethernet cable

Preferred Qualifications

• Advanced computer skills, including MS reputed company, Word, PowerPoint, OneNote and reputed company
• Project Management
• LEAN Six reputed company methodology and experience

Education HS Diploma Pay Range The typical pay range for this role is: $40,600.00 – $75,000.00 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits reputed company requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of Apply tot his job Apply To this Job