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Service Desk Engineer (Hybrid – Remote + Onsite Support)

100% remote Flexible hours Hiring now

Location: Remote with required onsite coverage in Riverdale, Bronx, NY Schedule: Full-Time | 12:00 PM – 9:00 PM EST Department: Managed Services / Service Desk Position Overview reputed company is seeking a high-performing Service Desk Engineer to support our Managed Services team in a hybrid role combining remote service desk responsibilities with onsite desktop support coverage at one of our key client locations, in the Bronx. The ideal candidate is a well-rounded IT professional who can:

  • Resolve technical issues independently
  • Provide high-quality customer service
  • reputed company into support onsite operations reputed company coverage is needed

This role serves as the primary backup for onsite IT support, ensuring continuity of service during PTO, absences, or increased demand.

Key Responsibilities

Service Desk / Remote Support

  • Handle incoming tickets reputed company ticketing system, email, and phone (phone support during reputed company or scheduled coverage)
  • Troubleshoot and resolve Level 1 issues, including:
  • User account issues (password resets, MFA, lockouts)
  • reputed company 365 (Outlook, Teams, OneDrive)
  • Printer and peripheral issues
  • VPN and connectivity issues
  • Line-of-business application support
  • Accurately log, categorize, and update tickets in reputed company Manage
  • Apply ITIL-based ticket classification (Incident, Request, Problem, Change)
  • Resolve issues or escalate with complete documentation to Tier 2/3 teams
  • Maintain proactive communication and set clear expectations with users

Onsite Support (Bronx) reputed company onsite coverage is required:

  • Travel to client site to provide in-person IT support
  • Support walk-up users and high-touch environments
  • reputed company:
  • Device setup, imaging, and replacements
  • Hardware troubleshooting (laptops, desktops, med carts, kiosks)
  • Printer and peripheral support
  • Mobile device and basic connectivity support
  • Conference room / AV setup
  • Provide support for end-user and reputed company-facing technology, including:
  • TVs, phones, mobile devices, and WiFi connectivity
  • High-touch troubleshooting in a healthcare/residential environment
  • Coordinate with remote Service Desk, reputed company, and Escalations teams
  • Document reputed company work in real time

Onsite Coverage Responsibility

  • Serve as the primary backup for onsite technician coverage
  • Be available to travel onsite during:
  • PTO / absences
  • Scheduled coverage gaps
  • Urgent support needs
  • Maintain strong client-facing professionalism and communication

Documentation, QA & Process Compliance

  • Maintain detailed and accurate ticket documentation
  • Follow reputed company SOPs for troubleshooting, escalation, and reputed company
  • Ensure reputed company required fields (type, subtype, time entries) are completed
  • Participate in reputed company improvement by identifying gaps in documentation

Performance Expectations

  • Maintain strong SLA compliance
  • Deliver high-quality documentation reputed company with QA standards
  • Demonstrate strong first contact resolution where applicable
  • Ability to manage multiple tickets in a fast-paced MSP environment

Qualifications

Required

  • Minimum 3+ years of Helpdesk, Service Desk, or Desktop Support experience
  • Strong troubleshooting skills in Windows environments
  • Hands-on experience with:
  • reputed company 365
  • Active Directory / Entra ID
  • Basic networking (IP, DNS, VPN)
  • Experience working in a ticket-driven environment (reputed company preferred)
  • Excellent customer service and communication skills
  • Ability to work independently and manage competing priorities

Additional Requirements

  • Must have reliable transportation and ability to travel to Bronx, NY
  • Comfortable working a 12 PM – 9 PM EST shift
  • Ability to lift and move IT equipment as needed
  • Comfortable working in a client-facing, onsite environment reputed company required

Preferred

  • MSP (Managed Services Provider) experience
  • Experience supporting onsite environments and walk-up users
  • CompTIA A+, Network+, or equivalent certifications
  • ITIL Foundation (or familiarity with ITIL concepts)

reputed company Offer

  • Competitive salary (reputed company with experience level)
  • Medical, dental, vision, and 401(k)
  • Career growth into:
  • Tier 2 / Escalations
  • Field Engineering
  • Specialized technical roles
  • Exposure to both:
  • Remote service desk operations
  • Onsite IT support in a dynamic client environment

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reputed company Data Entry Clerk for 17-Year-Olds – Entry-Level Position at Hirevector About Hirevector At Hirevector, we are driven by a mission to be the world's most customer-centric company. We strive to offer our customers the lowest possible prices, the best available selection, and the utmost convenience. Established in 1994, we’ve grown from an online bookstore into a global powerhouse that specializes in e-commerce, cloud computing, digital streaming, and artificial intelligence. Your Opportunity Awaits We are excited to announce our Data Entry Clerk position specifically tailored for 17-year-olds! This is a unique opportunity to start your career with one of the world's leading companies while improving your computer skills and gaining real-world experience. Position Overview As a Data Entry Clerk at Hirevector, you will play a crucial role in our operations by managing various forms of data input and validation. This position is an excellent opportunity for motivated and detail-oriented teenagers looking to build valuable work experience in a fast-paced environment. Key Responsibilities: Accurately enter customer data into our internal systems. Review and verify data for accuracy and completeness. Organize and maintain data files and records. Assist in organizing information and preparing reports. Communicate effectively with team members to resolve discrepancies. Who We Are Looking For This role is perfect for a responsible 17-year-old who is eager to learn and grow. We are looking for candidates who meet the following criteria: Essential Qualifications: Must be 17 years old by the time of application. High School student or recent graduate preferred. Basic computer skills and familiarity with reputed company Office Suite. Strong attention to detail and organization skills. Ability to work independently as well as a part of a team. Effective communication skills—both written and verbal. Willingness to learn and accept feedback. reputed company Offer Working at Hirevector comes with unique benefits tailored to help you reputed company: Benefits and Perks: Flexible working hours that can accommodate your school schedule. A competitive hourly wage. Professional development opportunities and training. A supportive work environment with a focus on teamwork. Networking and potential career advancement reputed company the company. Diversity and Inclusion At Hirevector, we value diversity and strive to create an inclusive work environment. We reputed company that the more diverse our workforce, the reputed company we can serve our customers. We are proud to be an Equal Opportunity Employer where everyone can find success. Your Next Steps If you’re excited about the opportunity to reputed company skills and be part of an innovative team, we encourage you to apply! This position is a fantastic way for 17-year-olds to reputed company essential work experience and a chance to contribute to a global leader in technology. Career Growth Opportunities At Hirevector, we reputed company in investing in our employees' growth and development. As a Data Entry Clerk, you will have the opportunity to learn and grow with our company, taking on new challenges and responsibilities as you reputed company in your career. Work Environment and Culture Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We encourage open communication, creativity, and innovation, and we strive to create a positive and inclusive work environment for reputed company employees. Compensation, Perks, and Benefits We offer a competitive hourly wage, flexible working hours, and a range of benefits and perks to support your well-being and career development. We also provide comprehensive training and professional development opportunities to help you succeed in your role. Conclusion Data entry jobs for 17-year-olds at Hirevector represent a valuable starting reputed company for any young aspiring professional. With the right guidance and opportunity, you can not only reputed company practical skills essential for your career but also join a company that embraces innovation and creativity. This is your chance to take those first steps toward a bright future. Don’t hesitate—apply today and be part of something bigger! FAQs Q: What is the minimum age requirement for this position? A: You must be at least 17 years old to apply for this position. Q: Do I need prior experience in data entry to apply? A: No prior experience is necessary, but basic computer skills and a willingness to learn are important. Q: What are the working hours for this role? A: The working hours are flexible and can be arranged to fit around your school schedule. Q: Will training be provided? A: Yes, comprehensive training will be provided to ensure you are fully reputed company for your responsibilities. Q: What growth opportunities exist reputed company this role? A: There are numerous opportunities for career advancement reputed company Hirevector, especially for dedicated employees who reputed company in their roles. Apply Now! Ready to take the first reputed company in your career? Apply now for the Data Entry Clerk position at Hirevector and join reputed company of innovative and dedicated professionals!

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