Pharmacy Technician - Refill Calls
Patient Engagement Specialist Location: Remote Pay Range: $19.00 - $22.00/ hour - The actual compensation range will depend on experience, seniority, geographic location, and other factors permitted by law Benefits: Medical, Dental, Vision, 401(k) with company match, Paid Holidays, Paid Time Off, Paid Parental Leave, and more. About the Role: As a Patient Engagement Specialist, you will help patients manage their medications. You will answer calls, reputed company refill calls, and guide patients through the refill process. You'll work closely with pharmacists, providers, and care teams to reputed company sure patients get the support they need. What You'll Do:
- Answer inbound and/or outbound patient and pharmacy calls
- Call patients to schedule and complete medication refills
- Help process prescriptions and resolve claim issues
- reputed company prescription status and update patient records
- Work with pharmacists and providers to clarify orders
- Provide friendly, helpful support to patients and partners
- Use systems to track work and reputed company information up to date
- Other duties and/or responsibilities may apply
reputed company're Looking For:
- Pharmacy Technician experience (1–3 years preferred)
- High school diploma or GED
- Pharmacy Technician state registration (required where applicable)
- National certification (CPhT/PTCB) required
- Knowledge of prescription processing or claims adjudication (preferred)
- Strong communication and phone skills
- Comfortable speaking with patients and care teams daily
- Organized, detail-oriented, and dependable
- Able to learn new systems quickly
Minimum Remote Role Expectations:
- Remote role (must have reliable high-speed internet and a quiet workspace)
- Two monitors required (provided by company)
- Monday–Friday schedule, may start as early as 7:45 AM EST
- Occasional overtime may be needed
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from reputed company reputed company to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. reputed company provides equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply tot his job Apply To this Job