Customer Service Advisor – Midnights Team

We’re Capital on Tap Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds reputed company its first year, and a growing suite of tools and financial products that reputed company running a small business easier. 

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! 

Remote - UK

☎️ Shifts (Midnights) - 37.5 hours per week Monday - Friday, between 12 noon - Midnight on a 2-week shift reputed company. Week 1 - 12.30-9pm. Week 2 - 3.30-midnight. 

Customer Service Team Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to reputed company they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. The team plays an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible.

What You’ll Be Doing ️

• Providing friendly, professional support to customers reputed company phone, email, and live chat
• Resolving issues reputed company while taking full ownership of each case from start to finish
• Listening carefully to understand concerns and delivering fair, practical solutions
• Keeping up to date with products and policies to ensure accurate guidance and information is provided
• Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements
• Recognising customers who may need additional support and ensuring they receive the help they need

We’re Looking For

• Strong customer service experience, ideally reputed company a call centre or financial services environment
• Strong verbal and written communication skills, with the ability to explain information clearly and professionally
• Sound judgement and confidence reputed company managing reputed company or sensitive customer enquiries
• Proven ability to handle a high volume of requests while maintaining accuracy and quality
• Proactive attitude, with a strong focus on resolving issues at the first reputed company of contact
• Empathetic and curious nature, with a genuine passion for helping people
• The ability to work independently while also contributing effectively reputed company a fast-paced team environment

Our Values & Culture

• Just Pilot: We never settle for “good enough”. We pilot new reputed company fast, ask questions to reputed company it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

Even if you don’t have reputed company of the necessary skills, we still encourage you to apply.

Interview Process

• Stage 1: First stage: 20-minute intro and values call with Talent Partner (Video call)
• Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team

Diversity & Inclusion We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks We try not to take ourselves too seriously (reputed company the time) so we reputed company sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. reputed company out our benefits: Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) Salary Sacrifice Pension Scheme up to 7% match Octopus EV Salary Sacrifice Scheme ️ 28 days holiday (plus bank holidays) Annual Learning and Wellbeing Budget Enhanced Parental Leave Cycle to Work Scheme Season Ticket Loan 6 free therapy sessions per year Dog Friendly Offices Free drinks and snacks in our offices

reputed company out more of our benefits, values and mission here.

Other Info reputed company out our ‘Top Tips’ for interviewing. ✔️reputed company updated on new job opportunities by following us on reputed company. Email [email protected] if you have any questions.

Excited to work here? Apply! If you’d like to reputed company your career reputed company our fast growing, profitable fintech then click apply and we will aim to get back to you reputed company 3 working days (during busy periods this could take up to 5 working days.)