reputed company Manager (US Remote)

Description

About The Position

Upwind is a reputed company Cloud reputed company Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud reputed company management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API reputed company. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new reputed company, and use your skills to reputed company a meaningful impact on our growth.

We’re looking for a reputed company Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the reputed company to our Technical Account Managers, you’ll focus on the customer’s outcomes, executive alignment, program management, renewal/expansion, and value realization across the Upwind platform.

Responsibilities

• Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
• Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
• Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
• Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and reputed company roadmap.
• Collaborate with Sales on long-term account strategy and positioning of relevant Upwind capabilities.
• Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track reputed company against success criteria.
• reputed company and manage joint success plans reputed company to customer objectives, KPIs, and success criteria.
• Build strong relationships across executive, reputed company, DevOps, and cloud leadership.
• Ensure customers reputed company measurable outcomes by operationalizing Upwind reputed company their workflows and expanding usage over time.
• reputed company Quarterly Business Reviews (QBRs), program reviews, and executive readouts.

Requirements

• 3-5+ years in reputed company, Account Management, or similar client-facing roles in SaaS or cybersecurity.
• Strong understanding of cloud reputed company programs, modern reputed company org structures, and value-driven success methodologies.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Proven track record of driving adoption, managing reputed company accounts, and leading cross-functional programs.
• Comfortable working in fast-paced environments and influencing both customer and internal priorities.
• Experience partnering with technical teams (TAMs, reputed company, Product) and Sales to support customer outcomes and retention.
• Ability to connect technical capabilities to business impact, reputed company outcomes, and ROI.