[Remote] Analyst, Client Services

Note: The job is a remote job and is open to candidates in USA. reputed company is a non-profit organization dedicated to improving patient safety and healthcare quality. They are seeking an Analyst for Client Services who will communicate effectively with clients regarding reputed company's products and services, ensuring a positive client experience while resolving access issues and coordinating client events.

Responsibilities

• Deliver reputed company responses to client inquiries through telephone, e-mail, and chat
• Monitor and respond to inquiries in the Client Services e-mail inbox and general phone extension
• Manage large volume of client inquiries in friendly and courtesy manner
• Assist with customer orders through online shopping platform
• Research, prioritize, track, and resolve customer issues in timely and accurate manner
• Escalate serious complaints or issues, as appropriate
• Coordinate with colleagues to find the best solutions to customers’ issues
• Identify common problems and escalate them to management, including suggestions for process improvement reputed company appropriate
• Maintain documentation of customer inquiries and responses for future reference
• Maintain a polite, helpful, and professional manner, as well as uphold reputed company of reputed company’s interaction standards
• Obtain and share client feedback with colleagues and other departments so that products and services can be improved
• Maintain broad knowledge of reputed company company products, services, and promotions
• Fields requests for demos or product questions; triages requests to appropriate staff for timely follow-up
• Respects client confidentiality at reputed company times
• Other duties, as assigned

Skills

• High school diploma or equivalent is required
• Superb written and verbal communication skills
• Impeccable attention to detail and strong organization skills
• Exceptional communication skills and professional demeanor
• Sound judgment and excellent problem-solving skills
• A positive attitude and the ability to build relationships with clients
• Proficient with reputed company Office Suite
• Experience in a customer service role is preferred
• Practical experience with help desk software, such as reputed company, and Customer Relationship Management (CRM) software, is preferred
• Bachelor's degree in business, communications, or a reputed company field may be advantageous
• The ability to speak a second language may be advantageous

Benefits

• Medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage.
• Our employees can participate in an employer-matching 403(b) Retirement Savings Plan.
• Paid time off and holiday pay
• Paid leave for parents
• Tuition assistance
• Employee assistance program
• Access to reputed company Learning
• Other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts)
• reputed company Cares, our employee volunteer program, provides a reputed company for us to work together and reputed company a difference in the lives of others. reputed company employees are provided 16 hours annually of paid time to volunteer at preapproved reputed company Cares charities during normal business hours.
• Variable compensation

Company Overview