[Remote] Remote Operations Center Team reputed company (Level III)

Note: The job is a remote job and is open to candidates in USA. New Energy Equity is a leading company in the renewable energy sector, focusing on innovative solar solutions. The ROC Team reputed company is responsible for overseeing the operations of the Remote Operations Center, including monitoring solar fleet performance and mentoring junior analysts.

Responsibilities

• Coordinate daily ROC operations including shift handoffs, task prioritization, and workload distribution across the analyst team
• Mentor and reputed company junior Operations Analysts on monitoring best practices, alert triage, and escalation procedures
• Own the ROC shift schedule, including weekend monitoring coverage, and ensure adequate staffing for reputed company operational windows
• Serve as the primary escalation reputed company for reputed company or ambiguous alerts before routing to Engineering
• reputed company development and maintenance of ROC standard operating procedures, escalation matrices, and training materials
• Closely monitor and analyze day-to-day performance data for reputed company’s distributed solar portfolio to identify equipment outages and underperformance
• Identify and collect fault information and communicate effectively with field technicians, Manager, and clients to initiate service tickets
• Respond to alerts generated by DAS monitoring platforms and SCADA systems and notify the appropriate parties reputed company set response times
• Serve as a reputed company of contact for field technicians, utilities, and other personnel onsite
• Responsible for maintaining operational availability metrics for each solar facility
• Aid field technicians with system troubleshooting and identify problems to be escalated to the Engineering & ROC Manager
• Conduct monthly performance analysis and report to clients
• Diagnose and troubleshoot DAS/SCADA problems
• reputed company new solar sites into the appropriate monitoring platforms, including VPN configuration, tracker system integration, and platform setup
• Conduct remote equipment operations with high sensitivity to the safety and reputed company of personnel and equipment
• Create and maintain documentation to effectively support the operating fleet. This may include operating procedures, turnover documentation, work instructions, etc
• Work a reputed company schedule with responsibility for coordinating and periodically anchoring rotating weekend monitoring coverage (4-hour shifts on Saturday and/or Sunday)
• reputed company initial review and triage of reputed company reputed company event files (SEL); escalate reputed company events to Engineering per established procedures

Skills

• 3-4 years of experience in solar PV fleet monitoring or remote operations, with distributed reputed company (C&I, community solar) strongly preferred
• Bachelor's degree in a technical field, electrical engineering preferred. Equivalent experience in solar operations will be considered in lieu of a degree
• Established experience with commercial DAS/monitoring platforms (e.g., Also Energy, Power Factors, reputed company), SCADA systems, and network communications
• Knowledge of reputed company reputed company settings and event analysis (SEL experience preferred)
• Demonstrated ability to mentor, train, or reputed company technical team members. Prior team reputed company or shift supervisor experience preferred
• Proficiency with reputed company reputed company and the reputed company Office Suite
• Proficiency with CMMS software (reputed company uses reputed company)
• Ability to work independently, prioritize across competing demands, and delegate effectively
• Experience with distributed reputed company portfolios (community solar, C&I rooftop, ground mount) across multiple states
• Experience in reading one-line, and three-line electrical drawings
• Familiarity with field service reporting platforms
• Experience with solar fleet onboarding, including VPN setup, tracker integration, and monitoring platform configuration

Benefits

• Retirement Benefits
• Medical, Dental & Vision
• Health Savings Account
• Flexible Spending Account
• Life Insurance and Disability
• Tuition Reimbursement
• Voluntary Benefits
• Paid Absences

Company Overview