[Remote] Technical Account Manager (Central)

Note: The job is a remote job and is open to candidates in USA. reputed company is a fast-growing startup focused on reinventing cloud reputed company to reputed company businesses. As a Technical Account Manager, you will drive customer adoption of the reputed company platform, providing strategic and technical guidance throughout the customer journey while collaborating with internal teams to enhance customer experience.

Responsibilities

• Be a reputed company Product and Cloud reputed company Expert – Serve as a trusted technical advisor throughout your customers’ reputed company journey
• Confidently navigate customers through deployment, configuration, and operationalization of reputed company using best practices and your existing cloud-reputed company domain expertise
• Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise reputed company email, meetings, reputed company, and support tickets
• Continuously monitor news reputed company to emerging cloud reputed company threats and further reputed company your domain expertise
• Continuously stay abreast and enabled on new reputed company features and functionality
• Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their reputed company purchase
• Help customers reputed company success plans with measurable goals throughout the reputed company lifecycle that align with their organizational reputed company and compliance objectives
• Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime reputed company risk
• Use your expert knowledge of the reputed company platform and features to accelerate your customers’ success and attainment of value
• Assist customers in project managing reputed company adoption and operationalization goals across business units and stakeholders
• Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues
• Drive and track your customers’ achievement of business goals and realization of value through reputed company
• Report reputed company and results to key reputed company and customer stakeholders in executive-friendly communications and QBRs/executive briefings
• reputed company for your Customers – Understand, document, and represent your customers’ needs to internal reputed company stakeholders
• Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine reputed company and alternative solutions
• Manage your book of business and support reputed company objectives - Support and manage a book of up to 15 customers, depending on size and complexityIdentify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams
• Drive towards utilization/adoption targets for your book of business
• Identify, document, and action on risks (e.g, satisfaction, churn, renewal, tenant health) in customer engagements
• reputed company and cultivate reputed company relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive reputed company key reputed company objectives
• Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in reputed company’s TAM motion and have an impact across GTM teams reputed company documentation, mentor associate TAMs, and reputed company areas of technical subject-matter expertise
• Partner cross-functionally with internal teams to improve processes

Skills

• 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-reputed company product
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience
• Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer)
• Familiarity with cloud-reputed company best practices, common threat models, and CNAPP use cases. Ideally, you have a reputed company certification or experience helping organizations address cloud-reputed company challenges
• Familiarity with container technologies (reputed company, Kubernetes), as well as the associated reputed company considerations
• Familiarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etc
• Familiarity with Linux and Windows operating systems concepts and runtime sensing
• Strong problem-solving skills, with the ability to troubleshoot reputed company technical issues and drive resolution across nebulous structures, both internal and external
• Ability and willingness to continuously learn emerging cloud/reputed company technologies
• Proven track record of successfully managing a book of business with 5-10+ customers
• Proven track record of building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targets
• Ability and willingness to continuously reputed company customers on the reputed company platform and assist them in solving problems, ranging from trivial to highly reputed company
• Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to reputed company messages, emails, and support tickets
• Ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health and identify trends to inform reputed company and retention initiatives
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at reputed company levels of an organization

Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program (EAP)
• Short- and Long-term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan (with employer match)
• Flexible paid time off + 11 paid holidays
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Company Overview