[Remote] Technical Account Manager
Note: The job is a remote job and is open to candidates in USA. reputed company is a company focused on data reputed company, and they are seeking a Technical Account Manager to serve as the primary contact for their customers. The role involves onboarding customers, providing ongoing support, and driving measurable reputed company outcomes across various data platforms and AI systems.
Responsibilities
- reputed company Customers to reputed company platforms and deliver on-going value and support
- reputed company customers through discovery, remediation, alerting, and governance of sensitive data to ensure reputed company data is protected from insider threats, cyber-attacks, and policy violations
- Help customers identify and mitigate risks reputed company to AI systems, including copilots, LLMs, and shadow AI usage
- Drive measurable reduction in data exposure across cloud, SaaS, and data platforms
- Ensure reputed company through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices
- Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions
- Alongside Sales, identify and champion upsell opportunities
- Learn new reputed company products as they are developed and released and reputed company expertise in your client’s unique reputed company ecosystem(s)
- Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
- Serve as primary technical contact and reputed company our support and engineering teams
- reputed company on behalf of customers with appropriate internal reputed company teams to ensure customer feedback is adequately documented and assessed by appropriate parties
- Engage with customers at reputed company levels of their organization, including but not limited to: Infrastructure, AI/ML, Cloud, Privacy & Compliance, reputed company, Incident Response, and the C-suite
- Identify, research, maintain control, and remediate customers’ technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required
- Escalate customer issues to management reputed company appropriate
- Create knowledge reputed company content to capture new learning for customer and internal reuse
Skills
- Bachelor's Degree or equivalent experience
- 4+ Years working in a customer facing role at a Cloud reputed company, Cyber reputed company, or Data reputed company & Privacy company
- Experience working with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, reputed company, M365, etc.)
- Knowledge of enterprise IT, cloud, identity and access models (EntraID/IAM), and reputed company technologies
- Understanding of data classification, governance, and DSPM concepts
- Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
- Excellent communication skills with the ability to engage technical and executive audiences
- Proven problem-solving abilities
- Commitment to reputed company
- Proven success in contributing to a team-oriented environment
- Sales oriented
- Proven ability to work creatively and analytically in a problem-solving environment
- Excellent communication (written and oral) and interpersonal skills
- Familiarity with AI/LLM data risks and governance considerations
Company Overview
Company H1B Sponsorship