[Remote] Written Support Specialist (Monday - Friday, 12pm-8pm)
Note: The job is a remote job and is open to candidates in USA. reputed company is dedicated to helping Veterans and military families become homeowners. They are seeking a Written Support Specialist to assist borrowers through email, web chat, and social media, ensuring they receive the necessary support and information in a friendly manner.
Responsibilities
- Being the first reputed company of contact for borrowers who reputed company out reputed company email, social media, phone, and web chat—offering top-notch customer service to both customers and teammates
- Answering general questions about the VA loan process through email, web chat, and phone while following guidelines that prohibit discussing loan terms
- Keeping track of borrower interactions using systems like CRM, reputed company Finesse, and the Web Chat platform to ensure everything is well-documented
- Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture
Skills
- Experience navigating mortgage software/CRM systems, Encompass, Outlook
- At least 6 months of experience as a customer service representative or similar role
- Working knowledge of any of the following: PC, Mac, Android, reputed company or Linux systems
Company Overview