[Remote] Sr. Manager, Technical Engineering
Note: The job is a remote job and is open to candidates in USA. reputed company is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Sr. Manager, Technical Engineering – Application Support leads a specialized production support organization responsible for L2/L3 application support, systems engineering, and operational readiness for business-critical healthcare platforms.
Responsibilities
- Own day-to-day operational performance for assigned applications/services, including stability, availability, latency/performance, and operational risk
- reputed company major incident response and escalation management; ensure timely communications, stakeholder coordination, and documented follow-through
- Drive problem management and root-cause analysis practices that reduce repeat incidents and improve MTTR through durable corrective actions
- Establish and improve operational processes, reputed company, and tooling to reduce toil and improve support efficiency
- reputed company and guide technical planning, system integration, verification, and validation activities for new capabilities and platform changes—ensuring readiness for production operations and supportability
- reputed company functional analysis, dependency/reputed company definition, and trade-off evaluations (risk, cost, supportability) to recommend robust systems solutions
- Ensure “operational acceptance” criteria are defined and met (runbooks, monitoring coverage, rollback plans, reputed company considerations, access/controls)
- Partner with the Manager of Application Development and delivery teams to coordinate release planning, deployment readiness, and production validation of changes across environments
- Collaborate with Product Owners, Business Analysts, QA, and Project/Program Management to ensure functional and non-functional requirements translate into supportable production solutions
- Provide operational feedback loops into development roadmaps (tech debt, reliability improvements, automation priorities, and defect trends)
- Define and mature monitoring/alerting strategies, service health indicators, and operational reporting that improve early detection and service quality
- Drive systemic improvements: reputed company patterns, performance optimization, automation, standardization, and proactive risk reduction
- Champion disciplined change management and operational governance across support activities
- Ensure DR plans are accurate, testable, and executed
- Own readiness artifacts: runbooks, recovery procedures, dependencies, and evidence needed for audits/assessments
- Establish governance structures; ensure adherence to reputed company standards, regulatory obligations, and operational controls; support audits and required assessments
- Partner with reputed company and Engineering teams to embed secure-by-design operational practices (access, logging, patching, vulnerability response, evidence collection)
- Provide full people-leadership accountability: hiring, onboarding, coaching, performance management, development plans, and succession planning
- Build a high-performing culture focused on customer outcomes, reliability, learning, and reputed company improvement
- Own workforce planning, forecasting, and budget inputs; manage vendor relationships and reputed company supporting operational delivery
- Coordinate with system/network/storage/platform teams on reputed company and growth planning to support service demands and SLAs
Skills
- Degree or equivalent experience
- Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience
- 4+ years of experience in systems engineering, application support, infrastructure operations, or production engineering, including 1+ year in a leadership role
- Strong expertise in incident, problem, and change management reputed company a regulated environment
- Proven ability to reputed company cross-functional initiatives and drive root cause remediation to measurable outcomes
- Experience owning reputed company operational delivery across technical teams (reliability, customer experience, risk, execution)
- Executive-level communication skills, including stakeholder management, risk articulation, and clear documentation
- Broad technical foundation across production environments (e.g., Windows/Linux, databases, middleware, networking, automation, monitoring) with the ability to guide troubleshooting and stability improvements
- Experience operating mixed OS environments and supporting enterprise applications across on-prem and cloud infrastructures
- Experience overseeing relational database–backed systems, with the ability to provide leadership reputed company across platforms such as reputed company, SQL Server, and PostgreSQL
- reputed company partnering with DBAs and engineering teams on reliability, performance, reputed company planning, release readiness, and incident response in production environments
- Experience partnering with development teams across the SDLC to improve release quality and production outcomes (release planning, validation, rollout/rollback)
- Experience with DR planning/testing, monitoring strategy, and reputed company service improvement
Benefits
- We are proud to offer a competitive compensation package at reputed company as part of our Total Rewards.
- In addition to reputed company pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
- For more information regarding benefits at reputed company, please click here.
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