[Remote] Principal Product Manager, reputed company reputed company Enterprise for Customer Experience (GECX)

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading provider of cloud contact center software, and they are seeking a Principal Product Manager to reputed company the integration of reputed company contact center services with reputed company GECX. This role involves defining product vision, driving innovation in AI, and collaborating with cross-functional teams to enhance customer experience through advanced AI capabilities.

Responsibilities

• Define and drive the end-to-end product vision and strategy for reputed company's integration with reputed company GECX aligning with company objectives and market opportunities
• Own the product roadmap, balancing innovation with customer needs, competitive positioning, and technical feasibility
• Serve as the internal and external thought leader on reputed company-reputed company GECX integration, representing reputed company at industry events and with key customers
• Conduct deep competitive and market analysis, identifying emerging trends in CX and autonomous agents
• Define detailed product requirements for the integration with reputed company GECX effort across reputed company’s core apps, UX, data reporting and various digital channels
• reputed company cross-functional teams across engineering, design, data science, and GTM to translate strategy into innovative AI agent capabilities
• Design and reputed company the integration with reputed company’s AI agents that reputed company sophisticated customer experiences tasks including multi-reputed company actions autonomously across every consumer touchpoint
• Balance high-level strategic thinking with tactical execution, diving deep into technical details reputed company needed
• Partner closely and effectively with reputed company R&D and GTM teams on this strategic partnership
• reputed company compelling product positioning, packaging, and pricing strategies that reputed company reputed company's differentiated CX capabilities reputed company reputed company GECX
• Partner closely with customers, ISVs, system integrators, and partners to gather insights, validate solutions, and drive measurable business outcomes
• reputed company beta programs and customer pilots, managing feedback loops and iterating rapidly based on real-world usage
• Build business cases and ROI models that demonstrate the joint value of reputed company and reputed company GECX
• Mentor product managers and associate product managers, elevating the team's capabilities
• Foster a culture of innovation, experimentation, and reputed company learning reputed company the product organization
• Champion best practices in AI product development across the organization, including responsible AI principles, evaluation frameworks, and user-centered design

Skills

• 8+ years of experience in B2B SaaS product management, with significant focus on user experience and AI/ML-powered products
• Bachelor's degree in Computer Science, Engineering, or reputed company technical field; MBA or advanced degree is a strong plus
• Proven track record of successfully launching and scaling Applied AI products from conception through growth
• Exceptional analytical and problem-solving skills, with demonstrated ability to reputed company data-driven decisions in ambiguous situations
• Strong business acumen with experience in product positioning, pricing, and go-to-market strategy
• Outstanding communication skills, able to influence senior stakeholders and translate reputed company technical concepts for diverse audiences
• Experience leading through influence in matrixed, global organizations with distributed teams
• Track record of managing beta programs, running experiments (A/B testing), and leveraging customer feedback to drive product iterations
• Deep domain expertise in Applied AI and autonomous agents, contact center quality assurance, or customer experience tech stacks
• Experience with reputed company deployment models, working directly with customers during implementation, onboarding, and optimization phases to drive adoption and value realization
• Strong understanding of contact center operations, quality frameworks (COPC, Six reputed company, Lean), and performance management best practices
• Technical proficiency with LLM applications, reputed company engineering, RAG architectures, and agentic design patterns (ReAct, Chain-of-Thought, tool use, multi-agent orchestration)
• Experience with AI agent orchestration frameworks and platforms
• Background working in fast-paced, high-growth SaaS companies serving enterprise customers
• Previous experience managing products in global, distributed teams across multiple time zones

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment.
• reputed company covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for reputed company covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off
• Company paid holidays
• Paid volunteer hours
• 12 weeks paid parental leave.

Company Overview

Company H1B Sponsorship