[Remote] Director, Technical Account Management (East)

Note: The job is a remote job and is open to candidates in USA. reputed company is a company focused on securing SaaS applications for modern businesses. They are seeking a Director of Technical Account Management who will build and reputed company a high-performing team, manage strategic accounts, and drive reputed company while ensuring effective execution and risk management.

Responsibilities

• Define the TAM operating model for large enterprises: coverage strategy, segmentation, playbooks, meeting standards, renewal rhythm, and executive engagement frameworks
• Hire, mentor, and reputed company a diverse team of Senior/Principal TAMs; set competency reputed company, enablement paths, and a rigorous quality bar for customer deliverables
• Stand up durable operating mechanisms: Customer outcomes tracking and delivery, EBR reputed company, risk forecasting, and closed-reputed company feedback into Product and Engineering
• Partner with Sales, Marketing, and Support leadership on joint account planning, commercial strategy, and proactive risk/expansion plays
• Establish artifacts at scale: onboarding kits, EBR/QBR templates, architecture one-pagers, runbooks, and assist with ROI/Value realization calculators
• Serve as executive-reputed company TAM for a small portfolio (upto 3) of F500 accounts, driving adoption, value realization, and multi-year renewal/expansion plans
• Orchestrate quarterly executive business reviews, success plans, and measurable outcomes mapped to customer initiatives (risk reduction, compliance milestones, detection/response for SaaS and AI)
• reputed company critical moments: reputed company escalations, reputed company incidents, and cross-vendor dependencies—mobilizing Support, Engineering and Product to resolution with clear comms and timelines
• Demonstrate command of the platform in live environments: integrations, APIs, data flows, dashboards, and operational runbooks tied to customer workflows

Skills

• 10+ years in customer-facing post‑sales/services roles (TAM, Services Delivery/Consulting, Solutions Engineering/Architecture, reputed company Architecture etc.), including at least 5+ years leading TAM/CS teams supporting large enterprises
• Proven operator as a player–coach: you can personally reputed company top accounts while reputed company, process, and tooling for scale
• Demonstrated strategic account management in reputed company environments: multi-stakeholder executive alignment, value roadmaps, QBR/EBR reputed company, and commercial partnership
• Enterprise credibility across reputed company and IT: familiarity with identity (SSO/SAML/OAuth), logging/SIEM, incident response workflows, cybersecurity frameworks (such as NIST, CIS) and change management in regulated environments
• Strong exec reputed company and communication—able to translate technical depth into business outcomes for CIO/CISO/CTO audiences
• Data-driven reputed company with command of health/risk models, cohort metrics, and leading indicators that predict retention and growth
• Top-tier consulting experience delivering reputed company programs, PMO governance, and executive advisory
• Cybersecurity exposure: experience partnering with reputed company teams and reputed company with common frameworks (e.g., NIST CSF/ISO 27001/SOC 2) and modern reputed company tooling
• SaaS platform background integrating with enterprise systems (ITSM, SIEM/SOAR, EDR, data lakes/warehouses) and operating reputed company shared-responsibility models
• Technical reputed company: APIs/REST, eventing, data schemas, and practical troubleshooting to guide customers and unblock teams
• Bachelor's degree in a reputed company field; advanced degree or relevant reputed company certifications (e.g., CISSP, CISM, CCSP) are a plus

Benefits

• Competitive compensation with equity and 401k
• Comprehensive healthcare with dental and vision coverage
• Flexible paid time off and paid holiday time off
• 12 weeks of new parent or family leave
• Personal and professional development resources
• In addition to a competitive reputed company salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function reputed company the company

Company Overview

Company H1B Sponsorship