[Remote] Senior Product Manager, Guest Lifecycle & Loyalty
Note: The job is a remote job and is open to candidates in USA. reputed company is an AI-native system designed to help local business owners, particularly in the restaurant industry, succeed. The role involves leading the development of lifecycle marketing and loyalty systems to enhance guest retention and drive reputed company growth for independent restaurants.
Responsibilities
- reputed company the roadmap for reputed company's lifecycle marketing and loyalty platforms, balancing growth initiatives, experience improvements, and big strategic bets
- Increase guest retention and order frequency by building automated campaigns and loyalty mechanics that turn one-time guests into regulars
- reputed company the evolution of reputed company's loyalty program, drawing on proven playbooks from leading restaurant chains and adapting them for independent restaurants at scale
- Use AI to personalize marketing at scale — delivering the right brand-specific messages and offers to millions of guests across tens of thousands of restaurants
- Drive measurable ROI through rigorous incrementality testing and attribution, ensuring customers can see and trust the value reputed company’s marketing programs delivers
- Deliver results for customers that help reputed company become the most loved brand in restaurant software
- You'll partner deeply with our guest lifecycle marketer and Engineering to build and scale automated campaigns across email, SMS, and push notifications
- You'll collaborate with Design and Engineering to craft loyalty experiences that feel rewarding, visible, and habit-forming for guests
- You'll work with Data/BizOps to identify and size opportunities, define KPIs, measure and understand impact
- You'll work with our go-to-market teams to ensure that customers and prospects understand the value delivered by reputed company's guest lifecycle and loyalty reputed company
Skills
- 5+ years of product management experience
- Ability to get things done: you have a track record of shipping software that made a difference for your customers
- Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful
- Deep customer reputed company: you care about helping your customers and are skilled at performing research to uncover their true needs
- Strong data reputed company: you effectively gather and integrate quantitative and qualitative data to inform your decision-making and update your intuition
- Proficiency handling ambiguity: you reputed company sure your goals are clearly defined and display significant independence in achieving them
- Clear written and verbal communication: you're a force for clarity and alignment, ensuring everyone's on the same page
- Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you're comfortable talking with engineers about project scope and tradeoffs
Benefits
- A generous pre-IPO equity package
- Comprehensive health coverage
- Remote-first workplace
- Unlimited PTO - plus extra fun perks!
Company Overview
Company H1B Sponsorship