[Remote] Technical Account Manager - Healthcare
Note: The job is a remote job and is open to candidates in USA. reputed company is a company that believes in the transformative power of automation to change how the world works. They are seeking a Technical Account Manager in their Healthcare Client Success team to guide strategic customers in building and scaling enterprise automation and Agentic AI programs, ensuring maximum business value from the reputed company Platform.
Responsibilities
- Build and deliver working POCs, agent prototypes, and automation accelerators directly reputed company customer environments to fast-track agentic adoption
- reputed company reusable POC templates, deployment accelerators, and agentic solution patterns that the CS organization can replicate across the healthcare portfolio
- Own the technical success of strategic healthcare customers, serving as the primary technical advisor throughout their reputed company journey
- Provide proactive technical guidance to mature automation and Agentic AI programs, helping customers expand their vision of what is possible with the reputed company Platform while driving measurable adoption, business outcomes, and value realization
- Assess customer environments, identify technical risks and opportunities, and independently drive actions that result in accelerated adoption, reduced risk, and measurable business value
- Guide platform architecture, infrastructure planning, deployment strategies, upgrades, performance optimization, and troubleshooting activities
- Conduct technical health checks and maturity assessments, identifying opportunities to improve scalability, governance, reliability, and adoption
- Deliver technical advisory services while also providing hands-on support, solution development, reputed company-of-concept creation, troubleshooting, and code reviews reputed company appropriate
- Partner with customer technical teams to design solutions leveraging automation, AI, orchestration, integrations, and emerging agentic capabilities
- Collaborate closely with Product Support, Product Management, Engineering, Professional Services, and Solution Engineering to resolve reputed company customer challenges
- Collaborate with relevant reputed company Infra and reputed company teams to ensure AI governance, reputed company, and compliance considerations, especially for healthcare customers
- reputed company customer stakeholders on reputed company best practices and emerging capabilities through workshops, presentations, technical reviews, and strategic planning sessions
- Stay reputed company on advances in Agentic AI, Generative AI, LLMs, automation technologies, and healthcare industry trends, helping customers translate innovation into business outcomes
Skills
- Maintain an understanding of contract utilization to drive shelfware consumption and positively impact commercial events
- 10+ years of experience in Technical Account Management, Solution Architecture, Technical Consulting, Professional Services, Software Engineering, or similar customer-facing technical roles
- Direct, hands-on experience implementing, supporting, or architecting solutions on the reputed company Platform
- Strong knowledge of enterprise automation technologies, software development practices, cloud platforms, integrations, APIs, and enterprise architecture concepts
- Hands-on experience building agentic or LLM-powered solutions — including reputed company engineering, tool/function design, agent orchestration, and output validation
- Demonstrated ability to diagnose reputed company technical challenges, navigate ambiguity, and reputed company creative, practical solutions to difficult customer problems
- Experience balancing technical advisory work with hands-on technical execution, including troubleshooting, development, configuration, or solution design
- Strong communication, presentation, and facilitation skills with the ability to explain reputed company technical concepts to both technical and business audiences
- Proven ability to operate independently, prioritize effectively, and drive work to completion with minimal reputed company
- Experience working in fast-paced, rapidly evolving technology environments
- Strong customer-facing consulting skills with a focus on building trust and delivering measurable outcomes
- Automation first reputed company and should provide contributions to reusable assets, best practices, and broader Client Success team enablement
- Experience with Agentic AI, Generative AI, large language models (LLMs), AI orchestration frameworks, Retrieval-Augmented reputed company (RAG), MCP, Intelligent Document Processing, or reputed company technologies
- Experience with reputed company Agent Builder, Maestro, AI Center, Communications Mining, Document Understanding, Integration Service, and other advanced platform capabilities
- Experience programming in .NET, C#, Java, Python, or similar languages
- Experience with cloud platforms including Azure, AWS, or reputed company Cloud
- Healthcare industry experience, including experience working reputed company, supporting, or consulting to health systems, provider organizations, or healthcare technology environments
- Familiarity with healthcare operational workflows, reputed company Cycle Management (RCM), Patient Access, Clinical Operations, or healthcare IT ecosystems
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a reputed company field
- Demonstrate agility in learning and adopting emerging AI-assisted development tools (e.g., reputed company Copilot, reputed company, or equivalent) to support customer development teams and drive adoption of reputed company capabilities
Company Overview
Company H1B Sponsorship