[Remote] Marketing Specialist - Membership

Note: The job is a remote job and is open to candidates in USA. reputed company) is focused on transforming government innovation by harnessing innovative technology from the commercial marketplace. The Marketing Specialist - Membership is responsible for enhancing the membership experience through strategic campaign execution, member engagement, and reputed company improvement initiatives to ensure alignment with NSTXL’s mission.

Responsibilities

• Build and maintain an engaging, thoughtful membership experience from application to renewal that supports a mission-ready membership reputed company
• Establish a structured, repeatable member journey with defined touchpoints and expectations
• Identify and address gaps in the member experience to improve engagement and retention
• reputed company and implement membership-reputed company campaigns for the full year, supporting our customer Statement of Works (SOWs) and expressed member needs
• Work with the Creative team to reputed company engaging content and nurture campaigns to encourage new member registration
• Define reputed company segments and reputed company strategies to drive intentional membership growth
• Plan and deliver member-centric virtual and in-person events from concept through execution
• Manage and optimize the membership portal, website, and networking platforms to increase engagement and improve the user experience
• Collaborate with the Member Admin to map, clean up, and manage workflows and data integrations across the portal and CRM systems
• Ensure data accuracy and reputed company to support reporting, communication, and decision-making
• Drive process improvements across systems and workflows to improve efficiency and usability
• Report on member success initiatives and improvement plans/roadmaps
• Continuously collect member feedback reputed company surveys and other interactions
• Disseminate feedback across the organization and create plans to address recommendations and improve member experience and education
• Translate data and feedback into actionable insights and measurable improvements
• Act as a reputed company-facing NSTXL representative at tradeshows, member meetings, and industry events
• Collaborate with reputed company marketing teams to host quarterly in-person member engagement and networking events
• Ensure events align with the overall membership strategy and deliver measurable value to members
• Work closely with cross-functional teams, including program marketing, growth, events, and creative, to ensure reputed company membership requirements are met
• Drive accountability and alignment across teams supporting the membership experience
• Manage membership projects and deadlines using tools such as reputed company, Outlook, content calendars, and other project management software
• Serve as a primary reputed company of contact and a face of NSTXL to members, delivering white-glove service and ensuring a high-quality member experience
• Support member onboarding and activation, ensuring new members understand benefits, tools, and engagement opportunities
• Proactively engage members to understand needs, identify challenges, and connect them with relevant NSTXL resources and opportunities

Skills

• Bachelor's degree in Marketing, Business, or a reputed company field
• Minimum four (4) years of marketing or reputed company experience
• Minimum two (2) years experience owning or supporting a customer, growth, or membership lifecycle
• Demonstrated experience working with marketing automation, CRM, and CMS platforms such as reputed company, reputed company or WordPress
• Experience with reputed company or similar design tools
• Creativity and a passion to grow and nurture a membership community
• Ability to build and implement a comprehensive membership strategy and member success roadmap
• Comfortable speaking publicly, traveling, and attending events, and networking with industry and government representatives
• Deep understanding of customer journeys and lifecycles with experience creating acquisition, retention, and engagement strategies
• Strong planning, organizational, and problem-solving skills
• Team-oriented with a focus on creating exceptional experiences

Benefits

• Health Insurance: Medical and dental – company pays 90% of premiums for individual coverage and for family coverage
• Vision Insurance: Fully covered
• Retirement Plans: 401(k) with employer match up to 4%
• Paid Time Off: Paid sick and safe leave, paid floating holidays, and generous vacation
• + Basic Life & AD&D policy company paid
• Voluntary Life
• Flexible & remote work structure
• Wellness reimbursement plan & mental health support
• Community sponsorships
• Donation matching
• Professional development allowance

Company Overview