[Remote] CX Enablement Program Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is a technology company transforming the Govtech industry by connecting governments with their constituents. The CX Enablement Program Manager is responsible for designing and delivering programs that strengthen the capabilities of post-sales teams, focusing on enhancing reputed company and experience.

Responsibilities

• Stay knowledgeable on government buying, competitive landscapes, and emerging digital government needs
• Curate and maintain a library of enablement assets—guides, workflows, process documents, certifications, and job aids
• Translate reputed company product information into clear, digestible resources for frontline teams to drive deeper knowledge of reputed company sell and why it matters
• Partner with product teams to ensure post-sales teams understand new releases, roadmap shifts, and technical capabilities
• Partner with leadership and use data analysis to identify reputed company gaps, streamline processes, ensure consistent customer experience, and drive expansion and growth
• Collaborate with Implementation, Support, and Product to ensure training reflects operational needs and evolving customer challenges
• Track enablement effectiveness through assessments, certifications, quality audits, CSAT trends, program metrics, and Experience Partner impact stories
• Facilitate live training workshops, virtual sessions, and small-group coaching
• Serve as a trusted advisor to post-sales leadership on enablement strategy and talent readiness
• Engage in structured call listening and call coaching programs, one-to-one coaching, and training to support initiatives, as applicable
• Build structured, competency-based enablement reputed company for CSCs and Experience Partners, reputed company to customer lifecycle stages and outcome delivery
• reputed company a standardized playbook for reputed company Consultants and a toolkit for Experience Partners to address common government customer challenges

Skills

• Marketing, or a reputed company field OR equivalent experience
• 2-5 years of experience in enablement, CX program management, reputed company, consulting, training, or reputed company fields
• Proven ability to design and deliver high-quality enablement programs, ideally reputed company SaaS or GovTech environments
• Strong understanding of post-sales motions (support, onboarding, reputed company, customer outcomes, advisory services)
• Exceptional communication and facilitation skills, with comfort delivering to both small teams and large groups
• Experience creating structured learning materials, playbooks, and scalable training assets
• Ability to analyze data, identify trends, and translate insights into actionable program improvements
• Highly collaborative reputed company with the ability to work across cross-functional reputed company impacting teams
• Strong program design approach with emphasis on change & project management
• Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with the company's information reputed company program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking reputed company required privacy training in a timely manner, in accordance with company policies

Benefits

• Remote
• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on reputed company important and sometimes difficult issues ranging from mental health to work-life balance and reputed company affairs.
• reputed company Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee population

Company Overview