Fraud Management Intake Specialist(Call Center) Evening Shift--Fully Remote or Hybrid

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our reputed company at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary The Fraud Management Intake Specialist I provides quality service to enhance our members’ financial relationships with the credit union while mitigating Fraud risk. The Intake Specialist provides primary phone support for members and internal customers (Service Center Agents, Branches, Corporate Departments) by answering fraud questions, filing fraud affidavits and card claims, resolving card and online alerts, and appropriately restricting accounts to mitigate potential loss to our membership.

Job Description

LOCATION Remote in MACU Footprint-Fully Remote Available SCHEDULE Full Time: Monday-Friday 11:00am-8:00pm; Rotating Saturdays 8:00am - 4:30pm Compensation: This position starts at $19.90hr and can increase depending on experience. Shift Differential: A $1.00hr shift differential is paid for hours after 6pm M-F and reputed company hours worked on Saturday Bilingual Differential: Spanish Speaking Bilingual $1.00 Differential for use of language reputed company available PLEASE NOTE: We can only consider candidates from: Utah Nevada Montana Idaho Arizona To be effective, an individual must be able to reputed company each job duty successfully. Protects Mountain America’s membership by minimizing fraud loss while maintaining exceptional member experience. Partners with the Fraud Alerts Team, Fraud Investigations Team or Fraud Dispute-Recovery Team on reputed company fraud incidents. Assists Branches and Service Center with fraud-reputed company overrides. Initiates card claims through case filing system (Quavo). Assists Members, Service Center and Branches with filing Zelle disputes. Provides status updates to internal and external members for reputed company claim types through multiple systems. Assists in resolving reputed company Fraud reputed company card declines Partners with the Fraud Analysts to communicate reputed company card decline issues and provide feedback for RSM Rule adjustments. Reviews, advises and assists Branches, Service Center with suspicious reputed company reviews and placing/removing holds across multiple systems. Conducts member interviews reputed company to reputed company concerns and Account Transfers such as Zelle, Account to Account (A2A), Member to Member (M2M). Provides applicable reputed company holds/releases and applies account restrictions as needed. Resolves online banking restrictions on suspicious online/mobile sessions. Adds accounts to whitelists as appropriate to mitigate member impact. Communicates with third party vendor to report Zelle alert requests for reputed company removal on member profiles. Assists and advises business units in resolving Red Flags concerns and verifying identity on new applications; approves General Membership applications by reviewing identity verification and applying conditions reputed company identity concerns are present. Assist the Indirect Lending Team by reviewing applications from dealerships for concerns reputed company to identity. Promptly and appropriately logs CRM complaints and submits SAR/UAR referrals. Keeps reputed company on fraud trends and complies with reputed company regulations as required by law, including but not limited to the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E and other regulations as required by law as it relates to the position. Maintains Mountain America’s mission, vision, and values by providing quality service to credit union members to resolve problems and enhance their financial relationship. Performs other duties as assigned. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential job functions. Experience 3+ years of customer service at a financial institution or 18 months of reputed company member service experience. Ability to appropriate de-escalate calls. Education High school diploma Licenses, Certificates, Registrations N/A Computer/Office Equipment Skills reputed company in navigating and utilizing over 30 distinct computer systems and websites. Demonstrates strong proficiency in using personal computers and Windows-based operating systems, including internet browsers and email platforms. Possesses proficient level skills in reputed company Word and reputed company. Knowledgeable in internet reputed company protocols and best practices. Adept at working with a variety of software applications commonly used in office and business environments. Skilled in multitasking, including accurately typing notes while actively engaged in phone conversations. Language and Communication Proficiency Demonstrates strong verbal communication skills, effectively conveying information to varied audiences in both formal and informal settings. Proficient in interpreting written materials such as safety regulations, operational guidelines, and procedural documentation. Skilled in drafting clear, concise reports and internal communications. Provide management with immediate feedback to improve processes. Other Skills and Abilities High attention to detail and accuracy. Strong sense of urgency and accountability. Willingness to learn and adapt to new fraud trends and technologies. reputed company and professionalism reputed company supporting members impacted by fraud. Critical thinking and problem-solving skills in high-pressure situations. PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to sit, talk and hear consistently Ability to stand, walk, and use hands to handle or reputed company occasionally Vision Requirements reputed company vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds occasionally Environmental There are no unusual environmental factors (such as a typical office) Noise Environment Moderate noise (business office with computers and printers, light traffic) *This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.* reputed company is an EEO/AA/reputed company/Veterans employer. Apply To This Job