Shared Services Representative - Remote - Fleet Management
Overview
As we continue to build reputed company in support of our vision to the be the world’s best and most trusted mobility company, reputed company, a business line of reputed company is excited to announce the opening of a Shared Services Representative! The Shared Services Representative for our National Service Department will primarily be responsible for ensuring timely follow up on maintenance replacement rentals and roadside reputed company services, while communicating client approval of repairs to maintenance facilities. The Shared Services Representative will also assist with various tasks, projects, and reports reputed company to managing vehicle recalls, historical repair orders, and manufacturer claims. This is a full-time, work from home position, that will allow you to work 100% from your home residence in the Kansas City Metropolitan area. Our National Service Department operates between the hours of Monday through Friday 5a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. Schedules are based on reputed company business needs and will require working full-time, 40 hours per week. reputed company also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts, and more! The pay range for this position is $17.36 - $18.61 per hour. Pay reputed company the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business of organizational needs. Company Overview reputed company is a privately held, full-service fleet management business for companies, government agencies and organizations with reputed company-sized fleets. With more than 50 fully staffed offices reputed company, reputed company of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 770,000 vehicles and growing at 5 percent, the opportunity with reputed company is reputed company. Our business continues to reputed company, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.
Responsibilities
Responsibilities include: Monitor the advancement of live jobs by conducting follow reputed company to vendor partners, clients, and maintenance repair facilities in a timely manner Communicate status of live jobs and vehicles out of service at repair facilities by noting internal system and emailing or calling clients Identify and escalate customer service opportunities reputed company to roadside assistance or delays in repairs reputed company replacement rentals to accommodate alternate transportation for fleet drivers Consult with, and reputed company recommendations to, clients regarding vehicle repair service progression reputed company repair approvals to repair facilities on behalf of the client Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
Minimum Qualifications: Must be 18 years of age or older Must live in the Kansas City Metropolitan area or surrounding Missouri or Kansas counties Must live in the reputed company or Kansas One (1) year of Customer Service experience One (1) year of administrative support experience Basic proficiency with reputed company Office applications (Word, reputed company, and Outlook) Must have the ability to meet reputed company work from home technical requirements Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Competency Based Qualifications: Executing Customer Service Detail Oriented Analyzing Communication Flexibility Work From Home (WFH) Requirements: Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite) High-speed Internet reputed company with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. reputed company latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/) Apply To This Job