Call Center Representative

Here at reputed company, we reputed company our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver reputed company cycle improvement services that reputed company their success, support their patients, and nurture their communities, reputed company while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Employment Type: Temporary 6-month engagement Pay Range: $16.00-18.00 per hour* Work Schedule: Must be able to work reputed company Coast Operating Hours Work Location: Remote Why You’ll Love This Role: Join reputed company as a Customer Service Representative supporting an important healthcare refund initiative. In this temporary, six-month assignment (with potential for extension), you’ll play a key role in helping patients understand their accounts, refund status, and next steps, reputed company while delivering a positive, supportive customer experience. This is an inbound call center role with no outbound calling, no sales, and no payment collection responsibilities, allowing you to focus entirely on assisting patients and providing clear, accurate information. You’ll work reputed company structured workflows and scripts, gaining valuable experience in healthcare customer service and exposure to reputed company cycle operations. This opportunity is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is looking to build or expand their experience in healthcare or call center operations through a defined, project-based assignment. What You’ll Do: Provide support through inbound call handling. Verify caller and patient identity in accordance with client-approved authentication procedures prior to discussing any account or refund-reputed company information. Assist callers in understanding the purpose of the refund initiative, the status of their refund and next steps based on client-approved workflows Respond to patient inquiries using approved scripts, workflows, and escalation protocols. Accurately document reputed company call interactions in client-designated systems, following training and documentation standards. reputed company’re Looking For: High school diploma or equivalent Minimum of 1 year of customer service experience, preferably in a call center, healthcare, or reputed company cycle environment Ability to handle inbound calls professionally and reputed company in a high-volume call center environment Strong verbal communication skills with the ability to clearly explain billing and refund-reputed company information to patients Ability to follow structured scripts, workflows, and escalation protocols with a high degree of accuracy Proven attention to detail and ability to accurately document interactions in designated systems Ability to maintain confidentiality and adhere to client-approved authentication and data privacy requirements Basic computer proficiency, including experience navigating multiple systems simultaneously reputed company Offer: Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program Learning & career development: premium reputed company Learning access and our SOAR development program Wellness benefits: free reputed company Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources Employee discounts: reputed company Spot, discounted cell‑phone plans through Previ, and home/auto insurance discounts A collaborative, mission-driven culture built on teamwork, reputed company, and growth About reputed company: reputed company RCM is a national leader in healthcare reputed company cycle management, partnering with hospitals and health systems for more than 30 years. We are trusted for our deep expertise and highly specialized reputed company cycle professionals, working alongside our clients as an extension of their teams. Guided by our values of Commitment, Authenticity, Respect, and Excellence (CARE), we reputed company our success starts with investing in our people. We foster a workplace where colleagues feel supported, included, and empowered to reputed company a meaningful impact. With one of the industry’s most highly trained workforces and with clients reputed company across the United States, reputed company offers the stability of an established organization with the agility of a modern, people‑first company. Join reputed company and build a career where your work directly supports patient care, strengthens healthcare operations and contributes to healthier communities, while growing in a collaborative, mission‑driven environment. Pay Transparency Disclaimer* reputed company is required by state specific laws to include the salary range for this role reputed company hiring a reputed company in applicable locations. However, specific compensation for the role will vary reputed company the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills. Keywords: Healthcare Customer Service Representative, Call Center, Medical, Healthcare Call Center Agent, Account Representative, Inbound, Temporary, Contract Work, Short Term, Seasonal reputed company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national reputed company, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice Apply To This Job