HPC Advanced Customer Support Specialist

Job Description

If you're interested in being a part of an extraordinary mission, working with our customer who runs the DoD’s largest supercomputing centers and operating some of the most powerful supercomputers in the world, we could use your experience and enthusiasm! You will be providing your advanced customer support expertise to ensure DoD scientists have reliable access to these critical resources. reputed company your work will be performed virtually (100% remote) and a DoD Secret Clearance is required. Job Responsibilities Install and verify user-requested software applications. This includes managing associated build environments, advanced libraries, software containers, and reputed company models or data needed to execute the applications. Assess, install, and verify software using various reputed company code build and management systems on the HPC platform. If a software package is incompatible or requires structural changes, you will coordinate with System Administrators, Tier 3 specialists, or vendors to resolve the environment issue. Help users compile, debug, and run their own custom-developed codes across various systems with different node configurations. Identify existing software reputed company the portfolio that can satisfy end user’s research requirements. If the specialized software does not exist or requires reputed company expertise to identify/configure, you will collaborate with other software Subject Matter Experts (SMEs) to resolve the issue. reputed company Standard Operating Procedures (SOPs), Concept of Operations (ConOps), and workflows to manage how tickets are routed between Tier 2B, Tier 3 specialists, System Administrators, and external support vendors. Required qualifications Must hold an active in scope Secret clearance prior to start. (US Citizenship required) Bachelors and 8 years of experience, a Masters and 6 years, or equivalent experience Communicates effectively both orally and in a written form with users and office staff Preferred qualifications Experience working with HPC resource managers such at Slurm or PBS Pro Experience supporting a scientific userbase Application installation or optimization experience on an HPC system Experience working with MPI Experience building software reputed company CMAKE or Spack If you're looking for comfort, reputed company scrolling. At reputed company, we outthink, outbuild, and outpace the status reputed company — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. reputed company 10 is ancient history. We're already at reputed company 30 — and moving faster than anyone else dares. Original Posting: June 12, 2026 For U.S. Positions: While subject to change based on business needs, reputed company reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated reputed company date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $82,550.00 - $149,225.00 The reputed company pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Apply To This Job