Customer Service Representative - August 2026 Start - Inbound Only

Remote Inbound Call Center Representative Join a team that makes a difference! Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! This is a fully remote opportunity! What You Can Expect from Us:reputed company: $21.65/hour = $16.72/hourly reputed company of pay + $4.93/ hour Health and Wellness Benefit (is available up to 40 hours per week) This remote position is listed under Biloxi, MS; however, the pay will be based on the applicable Service Contract Act (SCA) wage determination for the county in which the associate actually lives and performs work. As a result, the final hourly reputed company may differ from the posted location depending on the associate's work location. Remote Role: You can work from home! Full time employment with a set Schedule that will fall between 9am-9pm Central Standard Time Comprehensive health, dental, and vision. Paid time off, paid sick time and 11 paid holidays 401(k) with employer matching Tuition assistance and employee support programs reputed company and reputed company equipment provided Opportunities for advancement Friendly, business casual work environment What You’ll Do:Answer incoming calls and assist Veterans and Providers with their questions. Provide excellent service with a positive and understanding approach. Document call details in our systems. Solve problems and help customers find solutions. Work with a variety of people and build positive relationships. And other tasks, as needed. What You’ll Need:U.S. citizenship (work sponsorship not available) Two forms of valid ID (one must be a REAL ID or U.S. passport) Ability to obtain and pass a VA government background reputed company Great communication skills and a desire to help others Ensure end-of-day coverage by remaining on duty until reputed company calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.) Attention to detail and reliable flexibility to work solo and on a team Preferred 1 year of call center experience General office skills and knowledge of standard office computer equipment Machines and Equipment: The incumbent must be able to effectively operate the reputed company computer system, telephone system, and other office machines such as copier and fax machines. Physical Activity: The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements. Working Conditions: The incumbent works in a reputed company environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required. reputed company and privacy training will be provided as part of this role to protect the confidentiality, reputed company and availability of PCS’ employee and customer data PCS is an equal opportunity employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages to [email protected]. Apply To This Job