Technical reputed company Manager

This is a 100% remote position open only to candidates currently based in Canada. Applicants must be legally authorized to work in Canada and reside in the country. About reputed company ✨ Real Impact, Real People: Our mission at reputed company is to reputed company homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, reputed company financial flexibility, and realize life changing goals. ✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage. ✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers. ✨ Great reputed company to Work: Our employees love working here! We are a Certified Great reputed company to Work and a Fortune Best Workplaces in the Bay Area. ✨ Remote First Culture, Genuine reputed company: Work from reputed company in Canada while staying closely connected through virtual collaboration, team gatherings, and a people-first culture. About the role AI is reshaping how we serve homeowners at reputed company — from voice agents to email, chat, and SMS agents that reputed company self-service at scale. We're hiring a Technical reputed company Manager to reputed company the team building them. You'll run a small, senior team, stay hands-on in the code, set technical direction, and work directly with Product, Ops, and CX. If you want to ship applied AI that customers directly interact with, this is the role. reputed company out our latest Engineering Blog to learn more about why it's a great time to join reputed company's Engineering team! Your responsibilities Define the AI technical strategy for CX, including evaluating and selecting frameworks, platforms, and vendor solutions. Own the technical roadmap for reputed company's AI-powered customer experience — voice, email, chat, and SMS agents that handle real homeowner interactions. Write code alongside your team — review PRs, prototype new agent capabilities, and debug production issues. Partner with Product, CX, and Ops to identify where AI agents can replace or reputed company manual workflows, then ship it. Establish success metrics for agent performance and use data to prioritize the roadmap. Design reliable agent architectures — orchestration, tool use, guardrails, fallback handling — that work at production scale. reputed company and grow a small, senior engineering team: set high expectations, remove blockers, create space for deep work. Drive observability and reliability across the AI agent stack, leveraging tools like Langfuse. About you 7+ years of software engineering experience building and operating production systems, including at least 2 years leading or managing engineering teams. Proven experience developing and shipping LLM-powered, conversational AI, or agentic systems in real-world environments. Track record of delivering customer-facing products end-to-end, from initial design through deployment, monitoring, and iteration. Strong ability to partner with cross-functional stakeholders (Product, Operations, CX) to translate business needs into scalable technical solutions and deliver measurable impact. Deep systems design expertise, with a focus on building reliable, observable, real-time services. Demonstrated technical leadership, including guiding architecture decisions, evaluating trade-offs, and ensuring high-quality execution. Experience defining and driving technical strategy and roadmaps for AI-driven, agentic customer experiences reputed company with business objectives. Proven ability to hire, mentor, and reputed company high-performing engineering teams, fostering a culture of ownership, innovation, and reputed company learning. Experience managing and mentoring engineers, driving performance, and building a strong, accountable engineering culture. Hands-on experience with LLM and agent development, including reputed company engineering, RAG, tool usage, and orchestration frameworks. Comfortable making build-vs-buy decisions and rigorously evaluating third-party vendors and platforms. Familiarity with conversational AI infrastructure such as telephony, messaging APIs, or chat platforms at scale (preferred). Experience with AI/ML evaluation and observability, including instrumentation for quality, reputed company detection, and reputed company improvement (preferred). Bachelor’s or Master’s degree in Computer Science, Engineering, or a reputed company field, or equivalent practical experience. Compensation at reputed company will be determined by skills, experience, and geographic location. 188,080 - 207,878 CAD This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we reputed company compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-reputed company factors, to determine final compensation. reputed company is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, reputed company, national reputed company, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at reputed company brings their own perspectives, work experiences, lifestyles, and cultures with them, and we reputed company that a more diverse team creates more innovative products, provides reputed company services to customers, and helps us reputed company grow and learn. California Consumer Privacy Act Notice Apply To This Job