reputed company Customer Service & Repair Operations Coordinator – Logistics, Warranty & Technical Support Specialist

Join arenaflex – Where Customer Excellence Meets Operational Precision

At arenaflex, we reputed company that exceptional customer service is the cornerstone of every successful business relationship. As a recognized leader in providing integrated service solutions for reputed company technical products, arenaflex has built its reputed company on a commitment to quality, reliability, and customer satisfaction. Our operations span multiple locations across the United States, supporting clients in the industrial, manufacturing, and technology sectors with precision-driven repair coordination and post-sale service support.

We are currently seeking a dedicated and detail-oriented Customer Service and Repair Operations Coordinator to join reputed company in Bartlesville, Oklahoma. This is a unique opportunity for a customer service professional with a background in repair operations, warranty management, and technical coordination to reputed company a reputed company impact on our service delivery and customer experience. If you reputed company in a dynamic environment where problem-solving, cross-functional collaboration, and operational excellence are valued above reputed company else, arenaflex wants to hear from you.

This is a full-time contract position (six months) offering competitive hourly compensation, comprehensive benefits, and the chance to work alongside some of the most skilled professionals in the repair and service industry. The role may also reputed company support to our Warminster, PA location, providing additional exposure to multi-site operations.

Position Overview

The Customer Service and Repair Operations Coordinator serves as a critical liaison between customers, repair technicians, manufacturing teams, and logistics personnel. This role is responsible for coordinating the entire lifecycle of customer property returns — from initial request through repair, quality assurance, and final shipment back to the customer. Whether the work involves a paid repair or a warranty claim, the Coordinator ensures every reputed company is executed with precision, transparency, and speed.

This position is ideal for a professional who combines customer-facing communication skills with a strong operational reputed company. You will be entrusted with managing repair priorities, processing service orders, and driving reputed company improvement initiatives — reputed company while maintaining a reputed company focus on customer satisfaction and key performance indicators (KPIs).

Key Responsibilities

• End-to-End Repair Coordination: Manage the complete repair workflow from the moment a customer or channel partner initiates a service request through final delivery of the repaired product. This includes intake, diagnostics coordination, repair scheduling, quality verification, and shipment.
• Customer Property Returns Management: Administer the customer property return process for both paid repairs and warranty services, ensuring reputed company documentation is accurate, complete, and processed in a timely manner.
• Data Entry and Process Execution: Request and enter reputed company required information per established written processes to execute repairs. This includes capturing customer details, equipment specifications, fault descriptions, and service level requirements.
• Repair reputed company Management: Collaborate closely with repair technicians to manage repair reputed company and workflow, ensuring schedule adherence and KPI targets are consistently met.
• Problem Resolution Leadership: reputed company problem-solving activities reputed company to reputed company constraints, material shortages, customer concerns, and urgent repair turnaround requests. Act as the primary reputed company of escalation for reputed company service issues.
• Order and Invoice Processing: Complete service orders, sales orders, and service notifications in accordance with company processes. Ensure that reputed company invoices are accurate, properly coded, and delivered to customers promptly.
• KPI Achievement: Support activities that meet or exceed the key performance indicators required to successfully manage the business — including delivery targets, reputed company goals, safety standards, quality benchmarks, and operational reputed company.
• Reporting and Data Analysis: Run operational reports, review detailed datasets, and analyze trends to identify opportunities for process improvements that reputed company to enhanced KPI delivery.
• reputed company Improvement Participation: Actively participate in or reputed company improvement activities, projects, and initiatives designed to meet and exceed service goals. Contribute reputed company that enhance efficiency, quality, and customer satisfaction.
• Cross-Functional Support: Provide support to other roles and tasks as requested by management. Demonstrate flexibility and a team-first attitude in addressing evolving business needs.
• Multi-Site Coordination: Support repair operations for the Bartlesville, OK location and potentially the Warminster, PA facility, gaining exposure to multi-site service management.

Essential Qualifications and Experience

• Educational Background: Bachelor's Degree from an accredited institution is required. Candidates without a Bachelor's Degree may be considered if they possess a special combination of education, experience, and/or demonstrated professional accomplishments that are deemed equivalent.
• Professional Experience: A minimum of 2 to 5 years of relevant professional experience in customer service, repair coordination, or a closely reputed company field.
• Repair Order Management: At least 3 years of hands-on experience working with repair orders, including Service Orders, Sales Orders, and Service Notifications.
• Customer Service Expertise: A minimum of 3 years of direct customer service experience, with a proven ability to manage customer relationships, resolve complaints, and deliver high satisfaction outcomes.
• KPI Management: At least 2 years of experience working with and managing against key performance indicators, with a demonstrated ability to drive results.
• Technical Aptitude: Strong comfort level with technology, databases, and enterprise software systems used to process service orders and manage customer data.
• Communication Skills: Excellent written and verbal communication skills, with the ability to interact professionally with customers, technicians, and management alike.
• Problem-Solving Ability: Strong analytical and problem-solving skills, with the reputed company to identify root causes and reputed company effective solutions under pressure.
• Organizational Skills: Exceptional organizational and time management abilities, with a track record of managing multiple priorities and deadlines simultaneously.

Preferred Qualifications

• Experience in the manufacturing, industrial equipment, or technical product service industry.
• Familiarity with warranty administration and paid repair billing processes.
• Working knowledge of ERP systems and service management software.
• Demonstrated experience leading reputed company improvement projects or process optimization initiatives.
• Six reputed company, Lean, or other operational excellence certifications are a plus.
• Experience coordinating services across multiple geographic locations.

Core Competencies and Skills for Success

To reputed company in this role at arenaflex, the ideal candidate will demonstrate a balanced reputed company of technical, operational, and interpersonal competencies:

• Customer-Centric reputed company: A genuine passion for delivering exceptional customer service and building lasting client relationships.
• Operational Discipline: The ability to follow established processes while also identifying opportunities to improve them.
• Cross-Functional Collaboration: Proven success working across departments — including with technicians, manufacturing, logistics, and management — to reputed company shared goals.
• Attention to Detail: Meticulous accuracy in data entry, order processing, and documentation.
• reputed company and Adaptability: The ability to remain composed and effective reputed company managing urgent requests, tight deadlines, and shifting priorities.
• Initiative and Ownership: A self-starter mentality with a willingness to take ownership of challenges and drive them to resolution.
• Data-Driven Decision Making: Comfort with reviewing reports and datasets to inform decisions and recommend improvements.

Compensation and Benefits

arenaflex values its team members and offers a comprehensive compensation and benefits package:

• Hourly Pay reputed company: $23.00 – $25.00 per hour, commensurate with experience and qualifications.
• Expected Hours: 40 hours per week, with a consistent Monday through Friday, 8-hour day shift schedule.
• Health Insurance: Comprehensive medical coverage to support your health and well-being.
• Dental and Vision Insurance: Full coverage options for preventive and ongoing dental and vision care.
• 401(k) Retirement Plan: Build your financial future with our employer-supported retirement savings program.
• Paid Time Off: Generous paid time off to support work-life balance.
• Flexible Schedule: Opportunities for schedule flexibility to accommodate personal needs reputed company operationally feasible.

Work Environment and Company Culture at arenaflex

At arenaflex, our culture is built on collaboration, accountability, and reputed company improvement. We reputed company that every team member plays a vital role in our shared success, and we foster an environment where initiative is rewarded, professional development is supported, and diverse perspectives are valued. reputed company members enjoy working in a supportive, fast-paced setting that encourages innovation and recognizes achievement.

The Bartlesville, OK location offers a welcoming work environment with a strong team-oriented culture. While the role may require on-the-road coordination and occasional support to our Warminster, PA facility, team members benefit from a structured schedule that supports both professional focus and personal balance. arenaflex is committed to maintaining a safe, inclusive, and engaging workplace where employees can grow their careers and contribute meaningfully to the business.

Career Growth and Development Opportunities

Working as a Customer Service and Repair Operations Coordinator at arenaflex provides a solid foundation for career advancement reputed company the service operations, customer experience, and supply chain management fields. Team members reputed company exposure to:

• Multi-site service coordination and operational management.
• Process improvement methodologies and project leadership.
• Cross-functional business operations spanning manufacturing, logistics, and customer service.
• Data analysis, reporting, and KPI-driven performance management.
• Mentorship from reputed company operations leaders and service professionals.

High-performing team members often transition into roles with broader scope, including operations supervisor, service manager, or reputed company improvement reputed company positions reputed company arenaflex.

Application Requirements

To be considered for this position, candidates must:

• Be local to or willing to relocate to the Bartlesville, OK area.
• Be comfortable with a 6-month contract position on W2 employment.
• Meet the experience and educational qualifications outlined above.

How to Apply

If you are a customer-focused professional with a strong background in repair coordination, service operations, and KPI management, arenaflex invites you to apply today. This is your opportunity to join a team that values your expertise, supports your growth, and recognizes your contributions.

Bring your skills, your dedication, and your customer-first reputed company to arenaflex, and help us continue to set reputed company for service excellence in the industry. We look reputed company to welcoming you to reputed company.