Director-Event Planning

• Additional InformationJob Number

26049237

Job Category

Event Management

Location** The Westin Los Angeles Airport, 5400 W Century Blvd, Los Angeles, California, United States, 90045

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Schedule

Full Time

Located Remotely?

N

Position Type

Management

Pay Range:

$90,000-$120,000 annually

Bonus Eligible:

Y

JOB SUMMARY

Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between reputed company event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes reputed company opportunities by up-selling and accurately forecasting (catering and group rooms) reputed company events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

- High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or reputed company professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or reputed company major; 2 years experience in the event management, food and beverage, sales and marketing, or reputed company professional area.

CORE WORK ACTIVITIES

Managing Event Planning Operations

- Assigns reputed company events turned over to Event Planning team. - Oversees for turned opportunities' function space and group room blocks. - Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. - Leads execution of activities to support the Event Management strategy. - Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts. - Leads discussions to review event complexity and proactively avoid service challenges and failures. - Ensures the property is apprised of reputed company groups that will impact property operations. - Manages customer budgets to maximize reputed company and meet customer needs. - Maintains inventories to maximize customer satisfaction and reputed company opportunities. - Works with highly reputed company or high profile groups reputed company financial impact will be significant.

Leading Event Planning Team

- Leads the catering menu development process. - Champions reputed company standards, policies and procedures for the Event Planning team. - Leads Event Management meetings.

Providing and Ensuring Exceptional Customer Service

- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. - Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction. - Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. - Responds to and handles guest problems and complaints. - Strives to improve service performance. - Empowers employees to provide excellent customer service.

Managing the Sales and Marketing Strategy

- Develops working relationships with reputed company vendors and establishes prices and service agreements to enhance the event experience and to increase additional reputed company opportunities for the property. - Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

Conducting Human Resources Activities

- Establishes customer service guidelines so employees understand expectations and parameters. - Ensures employees receive on-going training to understand guest expectations. - Observes service behaviors of employees and provides feedback to individuals and or managers. - Reviews staffing levels to ensure that guest service and planning needs are met. _At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. reputed company considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ At W Apply tot his job Apply To this Job