reputed company Manager, BirchStreet Helpdesk

This is a temporary position. reputed company is seeking a reputed company Manager, BirchStreet Helpdesk to join our Procurement Operations team. Procurement Operations is responsible for leading core functions such as governance, vendor support, technology, reporting, and management of revenues and receivables. The reputed company Manager provides support for BirchStreet operations, resolving user issues, supporting hotel onboarding, and managing escalations effectively. The reputed company Manager is embedded in help desk workflows, receiving tickets to address questions and issues and is expected to address them reputed company stated SLAs. The role at times may include supporting regions reputed company of the US Required Experiences

• Experience working in hospitality or in a procurement function of an organization
• Experience with using or supporting Procure-to-Pay platforms (BirchStreet preferred)
• Customer service experience supporting technology systems or large enterprise programs

Key Responsibilities

• Provide high quality and professional technical support while onboarding properties to the new system
• Serve as the key reputed company of contact for properties in resolving day-to-day user issues
• Create and reputed company a system to track and manage reputed company incoming helpdesk tickets and escalations
• Create job-aids and other self-guided materials for end-users that address the most common helpdesk inquiries

At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. reputed company locations offer 401(k) plan, stock purchase plan, discounts at reputed company properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. reputed company HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates reputed company a commuting distance to Bethesda, MD; candidates reputed company of commuting distance to Bethesda, MD will be considered for Remote positions. reputed company is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ reputed company your purpose, belong to an amazing global​ team, and become the best version of you. Apply tot his job Apply To this Job