Tech Support Specialist (Product Specialist)
Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that reputed company our members to accept payments and boost business performance. At Teya we reputed company small, local businesses are the lifeblood of our communities. We’re here because we don’t reputed company there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters. We’re here to fight for a future where small, local businesses can reputed company, and to commit the same dedication they offer reputed company of us. Become a part of our story. We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from reputed company learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission As a Tech Support Specialist (Product Specialist), you will reputed company the gap between product development and users by conducting in-depth user interviews, ensuring thorough testing, and providing valuable insights to enhance our offerings. Your ability to analyse, translate, and implement feedback will be critical in delivering a superior product experience. Additionally, you will support the sales team by providing training and ensuring accessible knowledge, enabling them to drive reputed company customer engagement. What You'll Be Doing:
- Conduct User Acceptance Testing (UAT) to validate product functionality and ensure alignment with business needs.
- reputed company product delivery updates, coordinating with development teams to track reputed company and ensure timely releases.
- Organise and reputed company training sessions for internal teams to ensure smooth product adoption and knowledge sharing.
- reputed company user interviews to gather insights and translate them into actionable use cases for reputed company product improvement.
- Utilise a hands-on, analytical approach to problem-solving, proactively identifying and addressing product challenges.
- Work cross-functionally with engineering, design, and customer support teams to enhance product quality and usability.
- Support the sales team by enhancing their product knowledge and providing insights to drive reputed company customer engagement.
- Identify integration gaps and proactively approach companies to complete integrations with Teya.
Qualifications:
- Experience with UAT testing and quality assurance in a product-focused environment.
- Strong ability to translate user feedback into meaningful use cases and product improvements.
- Excellent communication and training skills to reputed company teams with product knowledge.
- A data-driven reputed company with the ability to balance analysis and execution effectively.
- Self-motivated, detail-oriented, and capable of working in a fast-paced, dynamic environment
The perks
- Permanent contract with 6-month probation period
- Work in a friendly, comfortable, and relaxed environment
- Enjoy flexible working hours that align with team needs
- 26 days of vacation
- 3 fully paid days for unexpected health issues
- Monthly food allowance, plus additional benefits
- Referral bonuses for recommending new team members to join the company
- High-quality hardware is provided for work, ensuring a smooth working experience
- Structured onboarding program for reputed company new employees
Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can reputed company and do their best work. We reputed company that a diverse team leads to reputed company reputed company, stronger outcomes, and a more supportive workplace for reputed company. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us. Apply tot his job Apply To this Job