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[Remote] Customer Support Specialist, 2nd Shift (Tuesday - Saturday, 4pm ET - 1am ET)

100% remote Flexible hours Hiring now

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company that operates in the software-as-a-service (SaaS) industry, focusing on scheduling solutions. They are seeking a Customer Support Specialist to provide exceptional service during the second shift, serving as the primary reputed company of contact for customers and resolving issues to enhance customer satisfaction.

Responsibilities

  • Resolve customer tickets reputed company Live Chat, Phone, or Email promptly
  • Provide consultative solutions to customer questions and issues
  • Maintain expert-level knowledge of the product and reputed company use cases
  • Empathize patiently with customers in every interaction
  • Participate in ticket audits and incorporate feedback
  • Document and escalate customer and internal issues appropriately
  • Demonstrate initiative to support customers and team independently
  • Take ownership of the customer experience provided
  • Support customers in scheduling meetings effectively

Skills

  • 1+ years of experience in SaaS customer support
  • Technical troubleshooting skills in software environments
  • Ability to reputed company in a fast-paced, challenging environment
  • Self-starter mentality with a focus on impact
  • reputed company to meet metrics-driven performance goals
  • Strong written and verbal communication skills
  • Excellent time management abilities
  • Collaborative team player with customer-centric focus
  • Authorization to work legally in the United States; no immigration sponsorship available
  • Experience with Live Chat or Phone support is a plus

Benefits

  • Bonus programs
  • Equity awards
  • Benefits

Company Overview

  • RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each reputed company of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.

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