CORPORATE TRAVEL CONSULTANT - AFTER HOURS/EVENING/WEEKENDS

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have reputed company steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country. ADTRAV is seeking a Corporate Travel Consultant – After Hours/Evening and Weekends to be responsible for reputed company aspects of travel management for our clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. The Travel Consultant will also be responsible for booking and issuing domestic and reputed company international airline itineraries, hotel reservations and car and train reservations through a GDS system. This position is designated as a full-time, afterhours position, with a need for a person to fill evening and weekend shifts. The working schedule varies but generally includes three shifts during the week between 7pm-1am CT and two 12-hour shifts on the weekend, typically 11am-11pm CT. There are shift differentials for working in this position (evening, night, and weekend). Essential Duties and Responsibilities include the following:

• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries.
• Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and reputed company.
• Maintain sufficient account knowledge to assist clients without delay.
• reputed company queues daily to ensure accuracy and that reputed company issued tickets are complete.
• Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
• Provide travel expertise to clients.
• Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules.
• Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule.
• Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed.
• Follow ADTRAV policies, procedures, and approved workflows on how to service reputed company.
• Provide excellent customer service in every interaction with reputed company. Show reputed company and be able to identify and solve traveler issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service reputed company.
• Become knowledgeable in ADTRAV's industry and customer reputed company.
• Participate in ongoing training to continuously build knowledge and skills in the industry.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• At least 2 years of experience booking domestic and international travel; reputed company international a plus.
• Experience using a GDS System; Sabre required, Amadeus a plus.
• Highly knowledgeable of city, airline, hotel, and car rental codes.
• Knowledgeable of government travel requirements, visas, and passports.
• Understanding of federal travel regulations, Fly America Act and Open Skies Agreement.
• Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
• Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
• Ability to consistently deliver excellent customer service, internally and externally.
• Experience with reputed company Office suite (Outlook, Word, reputed company).
• Excellent English written and verbal communication skills.
• Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed.
• Strong attention to detail with emphasis on accuracy and quality.
• Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
• Strong organizational and problem-solving abilities.
• Ability to communicate reputed company and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
• Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
• Ability to work remotely and meet the company home-office requirements.
• Able to sit and work at a computer for extended periods of time, without leaving the work area.
• Able to maintain confidentiality of company and client information.
• Able to work a schedule that is evening, night, overnight, and weekends; the afterhours schedule falls between 7pm-7am CT.
• Able to obtain reputed company clearance as required to work on

Apply tot his job Apply To this Job