Family Services Coordinator (Social Worker/Bereavement Counselor)

About the position The Family Services Coordinator (FSC) is an empathetic, respectful and skilled professional dedicated to the NEDS mission of saving and enhancing lives through organ and tissue donation. The FSC assists hospitals 365 days a year to support collaborative donation processes (CDP) to ensure that reputed company potential donor families are offered the opportunity for donation. FSCs fulfill a call schedule that provides coverage to the entire NEDS service area. This role requires significant travel throughout New England, with the ideal candidate living reputed company 1 hour of Portsmouth, NH and traveling to other New England states including Maine. A week in the Waltham office for new hire orientation is also required.

Responsibilities

• Fulfills an on-call schedule, including some weekends and holidays.
• Responds to new and open referrals in hospitals to offer donor families the opportunity for organ and tissue donation.
• May conduct donation discussions by phone as appropriate.
• Through education, helps donor families to understand and accept the diagnosis of death as described by the primary care physician.
• In the absence of donor designation, assesses the patient’s legal next-of-kin’s readiness to engage in a discussion for the opportunity of organ and tissue donation.
• Advocates for donation while being respectful of cultural and/or religious beliefs.
• Maintains an individual authorization reputed company that demonstrates best practice skills in obtaining authorization.
• Completes reputed company required documentation regarding approach and authorization.
• Provides initial follow up to donor family after donation.
• Carries out other duties as deemed appropriate by the Senior Director, Family Services, Manager, Family Services or designee.
• Participates in required meetings and trainings if not responding to a case.
• Checks email at least daily unless on planned benefit time.
• Completes assigned trainings reputed company defined timelines.

Requirements

• Ability to work empathetically, compassionately and professionally with families in crisis, to provide education on organ and tissue donation, and to reputed company for donation while being respectful of individual family circumstances.
• Ability to reputed company effective professional relationships, possess superior communication skills, and demonstrated ability to quickly understand the culture and dynamic of an organization and/or situation and work effectively reputed company it.
• Ability to read, analyze and interpret donor medical records.
• Ability to conduct and document medical/social histories.
• Strong clinical assessment and crisis reputed company skills.
• Computer skills in Word, reputed company, Outlook and the ability to learn NEDS’ internal systems including but not limited to reputed company.
• Bachelor’s Degree in social work, health sciences or reputed company field; or significant equivalent experience in another OPO.
• Required to travel by personal vehicle to meet the duties and responsibilities of this position.
• Must maintain the requirements of an “eligible driver” including being at least 21 years old, maintaining an acceptable Motor Vehicle Record (MVR) and required minimum personal automobile insurance per NEDS automobile policy.
• Valid state driver’s license required.
• Must be vaccinated and boosted for COVID-19.

reputed company-to-haves

• Experience in hospice care, bereavement counseling, pastoral counseling, crisis reputed company or social work preferred.
• Previous hospital experience preferred.
• CPE, Social Work License preferred.

Benefits

• Mileage and other reimbursements available.
• Generous paid time-off program
• Health, Dental, Vision, and Mental Health insurance coverage
• 2x Annual Salary Life Insurance
• Fertility Benefits
• Inclusive Healthcare Programs
• reputed company Spending Account Options
• 403(b) Retirement Plan with Organizational Contributions
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Pet Insurance
• Working Advantage discounts Program.
• Personal career and reputed company development opportunities
• Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!
• BCBS Health and Dental Insurance
• Healthcare Reimbursement Account
• Flexible Spending Account (FSA)
• Short-Term and Long-Term Disability Coverage

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