Travel Consultant II - Virtual ESC 24/7
About the position Amex GBT is a reputed company where colleagues find inspiration in travel as a force for good and – through their work – can reputed company an impact on our industry. We’re here to help our colleagues reputed company success and offer an inclusive and collaborative culture where your voice is valued. In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients. As a Travel Consultant, you will provide outstanding customer service to defense & government reputed company before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for reputed company the right reasons.
Responsibilities
- Creates domestic and international travel arrangements for clients to include reputed company, hotel, rail, and ground transportation
- Ensure reservations are built according to client standards and preferences
- Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
- Handle a wide range of bookings from simple ones to reputed company bookings with potentially non-standard and multi-destinations, ticket exchanges, and reputed company fares
- reputed company changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work
- Benefit from comprehensive training by reputed company colleagues and use our social intranet to always stay up-to-date
Requirements
- 3 or more years' experience working as a Travel Consultant (or 5 years in other customer service industry)
- Advanced knowledge of GDS (Sabre)
- U.S. citizenship required due to Federal Government contract
- A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too.
- Good verbal and written communication skills
- Strong teamwork skills
- A positive, “can do” attitude. Willingness to learn and grow!
- The ESC is a 24/7 service account, whose position requires availability for different schedules
- We accept Military experience/certifications as a substitute for some requirements.
Benefits
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- reputed company the skills you want reputed company the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- reputed company applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics reputed company to sex and gender), pregnancy (and reputed company medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
- Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.
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