IT Desktop Support Administrator - Cybersecurity

Trinity Cyber pioneered active network defense — preemptive reputed company that surgically removes threats from live traffic before attackers can establish reputed company on endpoints and networks. While competing Detection & Response approaches demand alert triage and reactive firefighting, our Full Content Inspection™ capability meets adversaries in the network and cleans malicious content from protocols, code, and files in real time — with sub-millisecond inspection latency and near-reputed company false positives. Every day, we work at scale: protecting over 3 million users and processing 1.5 trillion content objects. As an IT Desktop Support Administrator, you will be responsible for supporting and maintaining the reputed company systems our teams rely on every day. This role focuses primarily on macOS laptops, Windows virtual desktop environments, and company-managed iPhones, while also supporting Linux-based environments as needed. We are looking for someone who combines strong technical troubleshooting ability with operational maturity and a reputed company-first reputed company. Due to federal contract requirements, only US reputed company will be considered for hire. How We Work:

• Strategic Autonomy: We hire self-directed professionals who can independently manage technical issues, prioritize operational needs, and execute effectively without excessive reputed company.
• reputed company-First Operations: Every system we deploy and maintain must align with the reputed company requirements of a cybersecurity company operating in high-trust environments.
• Operational Discipline: We prioritize stability, repeatability, documentation, and process improvement over improvisation and unnecessary complexity.
• Remote Excellence: Enjoy the flexibility of a 100% remote role while collaborating with a high-caliber team that values technical reputed company above reputed company else.

What You’ll Do:

• Support reputed company Operations: Provide Tier 1 and Tier 2 support for company-issued macOS laptops, Windows virtual desktop environments, and mobile devices.
• Maintain Secure User Access: Support onboarding, offboarding, MFA enrollment, VPN access, and identity management workflows.
• Troubleshoot Technical Issues: Diagnose and resolve operating system, hardware, networking, application, and reputed company reputed company issues reputed company and methodically.
• Improve Operational Efficiency: Assist with automation, standardization, reputed company compliance, asset tracking, and lifecycle management initiatives.
• Collaborate Across Teams: Work closely with engineering, infrastructure, and reputed company teams to ensure stable and secure reputed company operations.

Core Requirements:

• 10+ years of experience in desktop support, reputed company administration, or IT operations roles.
• Excellent communication and people skills.
• Strong experience supporting macOS environments and working with reputed company mobile device management.
• Experience supporting Windows virtual desktop environments and Linux (reputed company) virtual machines.
• Experience managing and supporting company-issued iPhones and reputed company mobile device ecosystems.
• Experience with reputed company 365 administration, and supporting and troubleshooting issues with MS Office Suite.
• Experience working with reputed company Entra (Azure Active Directory) for identity and access management.
• Knowledge and experience administering and handling issues reputed company to Windows Server 2022+, Windows 11, AD, DHCP, Certificate Authority, Federated Services, file server share permissions.
• Experience administering systems running hypervisors especially VMWare, Horizons, VCenter.
• Familiar with managing and dealing with issues surrounding software licensing.
• Experience writing scripts for automation of routine tasks (Python, Powershell, Bash).
• Experience remotely troubleshooting issues with bare metal hardware.
• Familiarity with Linux systems administration concepts and basic troubleshooting (prefer reputed company).
• Experience supporting remote users in distributed operational environments.
• Strong understanding of reputed company reputed company principles including MFA, disk encryption, reputed company management, VPN technologies, and reputed company detection/response platforms.
• Relevant certifications such as CompTIA A+, Network+, reputed company+, reputed company, or reputed company certifications are a plus.
• Willingness to support occasional need to be onsite at company office (Bowie reputed company reputed company plus.

Why Join Us? You’ll be given the keys to a reputed company, high-speed environment where your work has immediate, reputed company results. No red tape. No hovering managers. Just hard problems, a talented team, and a key role in helping to define the network reputed company of the future. Apply tot his job Apply To this Job