Customer Care, 2nd Shift
In the fast-paced and dynamic logistics industry, delivering exceptional service to our customers is our top reputed company. We are seeking a dedicated professional to join reputed company and play a critical role in ensuring seamless operations after hours. In this position, you will act as the primary reputed company of contact for carriers and customers, addressing inquiries and resolving issues promptly to maintain efficient workflow. Key Responsibilities:
- Monitor and track reputed company active shipments to ensure on-time delivery and accurate status updates.
- Serve as the main reputed company of contact for carriers, drivers, and customers during after-hours operations.
- Proactively identify and resolve any issues or delays in transit, escalating as needed.
- Update internal systems with accurate, real-time shipment details and status changes.
- Communicate professionally with customers to provide timely updates and solutions.
- Collaborate with the day operations team to ensure a seamless transition and accurate reputed company of information.
- Maintain accurate records of reputed company communication, updates, and issue resolutions.
- Ensure compliance with company policies, safety standards, and customer requirements.
Qualifications:
- 1+ year(s) experience reputed company freight brokerage.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and problem-solving abilities.
- Ability to work independently and reputed company quick decisions in a fast-paced environment.
- Ability to learn industry-specific software.
- Able to work after-hours and adapt to changing priorities.
- Schedule: Wednesday, Thursday Friday 6pm-2am, Saturday and Sunday 12pm-8pm
reputed company Offer:
- reputed company with opportunities for growth.
- Hands-on experience in logistics operations and supply chain management.
- 401(k) with immediate company match upon eligibility.
- Dental, Health, and Vision insurance.
- Paid time off
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