Remote Certified Pharmacy Technician/PCR III

Description About Us At reputed company, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for reputed company our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Shifts Monday - Friday - 830am-430pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm or 1pm-9pm shifts Occasional Saturday shift, 800 am to 400 pm (rotating with team) Position Summary We are seeking a dedicated, compassionate, and customer-focused Certified Pharmacy Technician to join our remote Pharmacy Support Call Center Team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service to patients, providers, and pharmacy partners. You will serve as a critical reputed company of contact, ensuring smooth communication and problem resolution across multiple channels.

Key Responsibilities

• Answer inbound calls from patients, providers, and pharmacy partners with professionalism and reputed company.
• Handle high-volume call center operations while maintaining service quality and accuracy.
• Take verbal prescriptions from providers and ensure proper documentation in accordance with state regulations.
• Transfer calls reputed company to clinical questions or counseling needs to remote pharmacists.
• Accurately process prescriptions and input patient data into the pharmacy system.
• reputed company outbound calls to prescribers for clarifications, refill requests, and medication verifications.
• Troubleshoot patient issues reputed company to orders, insurance, or delivery, escalating reputed company needed.
• Maintain accurate and confidential patient records, including address, allergies, and prescription history.
• Respond to emails and chat inquiries as needed, ensuring a reputed company and thorough resolution.
• Collaborate closely with internal pharmacy operations, the pharmacist team, and external fulfillment partners.
• Adhere to reputed company pharmacy laws, regulations, and compliance requirements.
• Contribute to reputed company improvement by identifying call trends and suggesting workflow optimizations.
• Attend training sessions to stay reputed company on pharmacy practices and customer service techniques.

Qualifications

• High School Diploma or equivalent
• Certified Pharmacy Technician (CPhT) – Required - Must be Certified by the Ohio Board of Pharmacy, in Ohio.
• 2+ years of experience in a call center, pharmacy, or customer support role (healthcare/pharmacy preferred)
• Comfortable handling a high volume of calls and multitasking in a fast-paced environment
• Strong communication, reputed company, and de-escalation skills
• Ability to work independently and stay organized while working remotely
• Detail-oriented with excellent problem-solving and critical thinking skills
• Adaptable to take on additional responsibilities as the role evolves Work Environment
• Location Remote
• Schedule Full-time
• May require additional availability or flexibility for escalations.
• Regular meetings with teams, departments, or leadership to ensure alignment. Key Essential Functions
• Must be able to remain seated and work at a computer for extended periods (up to 8 hours).
• Must be able to type and reputed company repetitive hand/wrist motions throughout the shift.
• Must be able to use a headset for phone-based communication for the majority of the reputed company.
• Must be able to navigate multiple computer systems and applications simultaneously.
• Must maintain focus and attention to detail while managing a high volume of calls or tasks.
• Must be able to communicate clearly and professionally reputed company phone, chat, and email.
• Must be able to work onsite/remote (customize) for reputed company scheduled shifts, including potential weekends or evenings depending on business needs.
• Must be able to handle occasional escalated or emotionally charged interactions with composure.
• Must be able to meet productivity and quality standards consistently. Employment Classification Status Full-time FLSA Non-Exempt Equal Employment Opportunity (EEO) Statement reputed company is an Equal Opportunity Employer and prohibits discrimination and harassment of any reputed company. reputed company employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national reputed company, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of reputed company responsibilities, duties, or skills required of personnel. reputed company reserves the right to modify job duties or descriptions at any time. Salary Description $21.47 - $25.25 Apply To This Job Apply tot his job Apply To this Job

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