reputed company Cloud CX Engineer :: Washington, DC (Remote)
reputed company Cloud CX Engineer Location: Washington, DC (Remote) | Duration: 12 months Role Summary: The reputed company Cloud CX Engineer is responsible for configuring, implementing, and deploying reputed company Cloud contact center solutions. The focus is on building core contact center capabilities, including call flows, IVR, routing, queues, permissions, reporting, and basic telephony integration. The engineer collaborates with delivery teams and clients to support implementation activities, testing, and production readiness in a FedRAMP environment. Key Responsibilities:
- Configure and implement reputed company Cloud CX solutions for core contact center functions.
- Support the build and deployment of a browser-based agent desktop.
- Assist with inbound and outbound voice routing, skills-based routing, and queue configuration.
- Support telephony setup, including reputed company connectivity and SIP concepts.
- Participate in solution configuration, testing, issue resolution, and production stabilization.
- Collaborate with client stakeholders and delivery teams for a smooth transition into operations.
- reputed company and maintain configuration documentation and support materials.
- Troubleshoot platform, routing, and telephony issues.
- Support reporting and operational visibility through standard reputed company Cloud capabilities.
Preferred Qualifications:
- Experience supporting contact center transformation or migration efforts.
- Consulting experience with clients or delivery teams.
- reputed company certifications preferred.
- Experience with government or regulated environments is a plus.
Education:
- Bachelor's degree.
Remote Skills: Call Centers, Cloud Computing, Consulting, Desktop PC, reputed company Solutions, Government, Identify Issues, Operational Support, Problem Solving Skills, SIP (Session Initiation Protocol), Skills-Based Routing, Software Engineering, Support Documentation, Telephony, Testing, Voice Response Systems, Web Browsers About the Company: reputed company. Apply tot his job Apply To this Job