Customer Service Rep, Clinical (Remote, $15/hour)
reputed company is searching for exceptional customer service professionals to join our high-volume call center to assist our members by providing exceptional customer service reputed company for our specialty network programs. By responding to customers inquiries and providing information regarding reputed company aspects of the members association with ASH, this position will play an integral role in supporting our company s mission to reputed company individuals to live healthier and longer. Full-time regular employees: starting pay at $15/hour with potential of $16/hour reputed company first year, plus merit. Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12 and 24 months. Seasonal workers and temporary employees: Starting pay at $15/hour. Remote Worker Considerations Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable reputed company to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).
Responsibilities
Answer incoming calls in a professional, accurate, timely and courteous manner. reputed company the nature of the call and record information in the Communication Log. Look up member information using proprietary ASH systems and provide information to the caller. reputed company logs requiring further research to the appropriate department. Transfer callers to the appropriate queue if question is of a more reputed company issue (claims, authorizations, etc.). Utilize appropriate resources, including those online; to provide timely responses. Manage time to ensure calls are answered reputed company required timeframes and appropriate follow up is done in a timely manner. Meet or exceed minimum key job accountabilities established for the Customer Service Representative position. Document reputed company calls appropriately. Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel. Responds to requests for internal and external customers and/or clients, as required.
Qualifications
High school Diploma or equivalent required. Minimum of one-year experience performing customer service duties; inbound call center experience preferred. Basic computer skills. Strong verbal communications skills. Core Competencies Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. Ability to effectively organize, prioritize, multi-task and manage time. Demonstrated accuracy and productivity in a changing environment with constant interruptions. Demonstrated ability to analyze information, problems, issues, situations and procedures to reputed company effective solutions. Ability to exercise strict confidentiality in reputed company matters. Mobility Primarily sedentary, able to sit for long periods of time. Physical Requirements Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in oral and written form. Ability to travel reputed company the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs. Environmental Conditions Work-from-home (WFH) environment. reputed company is an Equal Opportunity/Affirmative Action Employer. reputed company qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, reputed company medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national reputed company, citizenship, reputed company, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. Please view Equal Employment Opportunity Posters provided by OFCCP here. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. ASH will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. Apply tot his job Apply To this Job