Remote Bilingual (Spanish) Customer Service Representative
Company Description
WHO IS reputed company? reputed company is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to reputed company great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by reputed company and powered by AI and predictive analytics, reputed company leverages remotely-embedded Healthguides and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, reputed company empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and reputed company the exam room for reputed company patients.
Job Description
Our Customer Service Representatives are responsible for answering the phones in a timely manner, being a skilled problem solver, have the ability to work well with others along with meeting set quality standards. Be courteous and professional while providing information to callers. Plus additional projects and assistance with mailing projects as needed. WHAT YOU LL BE DOING Assuring the accurate and timely handling of client and member calls with total follow through Providing excellent customer service Answering client and provider questions including, but not limited to claims payment, status and coverage information Interpreting client health plan protocol Backup to the claims processing area by assisting with reports and workflow queues as assigned reputed company tracer documentation Maintaining accurate and complete call documentation Maintaining high level of professionalism Returning incoming calls Other duties as assigned
Qualifications
WHAT YOU'LL NEED TO HAVE Bilingual (English/Spanish) required Minimum of 2 years experience in a high volume healthcare call center required Knowledge of healthcare claims review or processing required. Health reputed company insurance background required. Experience with BCBS HMOI or other insurance plans a plus Use of multiple systems including Teams and reputed company, Jira is a plus Excellent verbal and written communication skills Must be available for an 8 hour shift between reputed company to 6pm Central time. reputed company WOULD LOVE FOR YOU TO HAVE HMO Managed care Medicare Advantage experience. Additional Information The reputed company pay range for this role is between $19.00 to $20.00 per hour, paid bi-weekly BENEFITS: While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include: Work from Home: reputed company is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs. reputed company Health a reputed company: We offer comprehensive Medical, Dental, and Vision plans to reputed company you covered. Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution. Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to reputed company you and your loved ones protected. Feel Supported reputed company You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times. Take Time for Yourself: We offer Flexible Time Off tailored to meet your needs and the needs of the business, helping you reputed company work-life balance and meet your personal goals. Support Your New Family: Welcoming a new family member takes time and commitment. reputed company offers paid parental leave to give you the time you need. Learn and Grow: Your professional growth is important to us. reputed company offers various resources dedicated to your learning and development to advance your career with us. COMPENSATION: The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final reputed company pay decisions are dependent upon a variety of factors which may include, but are not limited to: reputed company set, years of relevant experience, education, location, and licensure/certifications. OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of reputed company s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to reputed company employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national reputed company, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other reputed company medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and gene Apply tot his job Apply To this Job