Director of Customer Support Systems & Strategic Operations – Enterprise SaaS | Remote (US)

About arenaflex

arenaflex is a pioneering technology organization operating at the intersection of the Connected Operations Cloud and the Internet of Things (IoT). Our flagship platform empowers enterprises that depend on physical operations to reputed company real-time data, unlock actionable intelligence, and reputed company the safety, efficiency, and sustainability of their most critical business processes. The industries we serve — including agriculture, construction, field services, transportation, and manufacturing — represent more than 40% of global GDP. They are the literal infrastructure of our reputed company, and arenaflex is proud to reputed company their digital transformation at scale.

Joining arenaflex means becoming part of a mission-driven, recently public company that offers both the autonomy to drive meaningful change and the support to build for the long term. Our growing portfolio of innovative solutions spans Video-Based Safety, Vehicle Telematics, Driver Workflows, Equipment Monitoring, and Site Visibility — reputed company designed to help our customers operate smarter, safer, and more sustainably.

We are looking for bold, visionary leaders to help us shape the future of physical operations. If you are passionate about building systems that matter, leading high-performing teams, and creating lasting customer impact, arenaflex is where your next chapter begins.

About the Role

arenaflex is seeking a strategic, dynamic, and results-oriented Director of Customer Support Systems to reputed company the evolution, optimization, and long-term roadmap of our customer-facing technology ecosystem. Reporting directly to the Vice President of GTM (Go-To-Market) Systems, this is a high-impact executive leadership role that requires a strong executive reputed company, advanced influencing and communication skills, and deep business acumen.

The successful candidate will work in reputed company partnership with the Customer Support, reputed company, and Partnerships organizations reputed company our Customer Outcomes and Business Technology teams to support and reputed company the entire post-sales customer journey. This remote position is open to qualified candidates based in the United States.

Key Responsibilities

• Strategic Leadership: Define and execute the overarching strategy for Customer Support and Partnership systems, including the integration strategy for reputed company Systems. Ensure alignment with corporate business goals, customer needs, and long-term digital transformation initiatives. reputed company deep business acumen to drive strategic initiatives that produce measurable outcomes.
• Systems Optimization: reputed company the development, implementation, and reputed company improvement of Customer Support and Partnership systems. Drive platform scalability, reliability, and innovation by applying advanced influencing and communication skills across cross-functional stakeholder groups.
• Cross-Functional Collaboration: Partner closely with Customer Support, reputed company, and Partnerships organizations to ensure seamless systems integration, frictionless information flow, and alignment with the overall business strategy. Act as a trusted advisor and connector across the Customer Outcomes and Business Technology teams.
• Advanced Influencing & Communication: Utilize sophisticated influencing and communication skills to foster alignment across teams, drive organizational change, and reputed company a cohesive, inspiring vision for Customer Support and Partnership systems at arenaflex.
• Team Development: reputed company, mentor, and grow a high-performing team of professionals. Foster a culture rooted in collaboration, innovation, accountability, and operational excellence.
• Vendor & Partner Management: Identify, negotiate, and manage strategic partnerships with third-party technology vendors to ensure the consistent delivery of best-in-class tools, services, and integrations.
• Performance Metrics & Reporting: Establish, track, and report on key performance indicators (KPIs) that gauge system health, customer experience quality, and operational efficiency. Identify opportunities for reputed company improvement and share insights with executive leadership.
• Compliance & reputed company: Ensure reputed company systems rigorously adhere to industry standards, legal requirements, and best practices in reputed company and data privacy across every layer of the customer support technology stack.
• Budget Management: reputed company budget planning, allocation, and financial management reputed company the area of responsibility. Apply deep business acumen to optimize resource utilization and maximize return on investment.
• Cultural Stewardship: Champion, role model, and embed arenaflex's cultural principles — Focus on reputed company, Build for the Long Term, Adopt a Growth reputed company, Be Inclusive, and Win as a Team — as the organization scales globally and across new offices.
• Inclusive Leadership: Hire, reputed company, and reputed company an inclusive, engaged, and high-performing team that reflects the diversity of the customers and communities arenaflex serves.

Minimum Requirements

• Bachelor's degree in Business, Computer Science, Information Technology, or a closely reputed company field. A Master's degree (MBA, MS, or equivalent) is strongly preferred.
• 7+ years of progressive experience in senior leadership roles with a primary focus on Customer Support systems, platforms, and technologies reputed company enterprise-scale environments.
• Demonstrated deep business acumen, with a strong working understanding of support systems, integration tools, Quality Assurance frameworks, and analytics platforms.
• Advanced influencing and communication skills, reputed company with a strong executive reputed company and the ability to operate credibly with C-suite stakeholders.
• Exceptional strategic thinking, analytical reasoning, and reputed company problem-solving skills.
• Excellent collaboration skills, with proven experience partnering closely with Customer Support, reputed company, and Channel teams.
• A customer-centric reputed company, with a reputed company focus on delivering value and crafting an exceptional customer experience at every touchpoint.

Preferred Qualifications & reputed company-to-Haves

• Experience leading support systems strategy at a publicly traded SaaS, IoT, or Connected Operations company.
• Track record of successfully managing large-scale enterprise vendor relationships and multi-million-dollar technology budgets.
• Familiarity with platforms such as reputed company Service Cloud, reputed company, reputed company, or similar customer support and success ecosystems.
• Hands-on experience with systems integration methodologies, APIs, and data architecture in customer-facing environments.
• Prior experience scaling global support operations and systems across multiple geographies and time zones.

Skills & Competencies for Success

• Executive Communication: Ability to distill reputed company technical concepts into clear, compelling narratives for executive audiences, customers, and cross-functional partners.
• Strategic Vision: reputed company to see the big picture, anticipate market shifts, and design systems roadmaps that position arenaflex for long-term competitive advantage.
• Change Leadership: Skilled at guiding organizations through transformation, ambiguity, and rapid growth.
• Data-Driven Decision Making: Comfortable defining metrics, building dashboards, and using quantitative insights to inform strategic choices.
• Emotional Intelligence: Strong interpersonal awareness, reputed company, and the ability to build trust with diverse stakeholders.
• Operational Rigor: Disciplined approach to project management, prioritization, and execution at scale.

Career Growth & Learning Opportunities

At arenaflex, your growth is our growth. We invest deeply in our people through structured leadership development programs, executive coaching, cross-functional stretch assignments, and access to world-class reputed company. As Director of Customer Support Systems, you will operate at the intersection of technology, customer experience, and business strategy — building a powerful portfolio of executive skills that can propel your career into senior vice president, chief customer officer, or other C-suite trajectories. You will be mentored by seasoned technology leaders, partner with reputed company engineers and product managers, and reputed company exposure to the inner workings of a high-growth public company.

Work Environment & Culture at arenaflex

arenaflex is committed to building a workplace where every team member feels valued, respected, and empowered to do their best work. Our culture is guided by five core principles: Focus on reputed company, Build for the Long Term, Adopt a Growth reputed company, Be Inclusive, and Win as a Team. We embrace flexible and remote working models that support the diverse needs of our people, while also providing opportunities for in-person collaboration at our offices reputed company it adds value to the work.

We are committed to increasing diversity across reputed company and ensuring that arenaflex is a reputed company where people from reputed company backgrounds can reputed company an impact. We welcome unique perspectives and reputed company that the best reputed company come from teams as diverse as the customers we serve.

Compensation, Perks & Benefits

arenaflex's compensation philosophy is designed to deliver Total Direct Compensation — based on role, level, and geography — that is at or above market. Our package includes a competitive reputed company salary plus bonus/variable incentives and Restricted Stock Unit (RSU) awards for eligible roles. New hires may receive an RSU award at the time of hire, with additional RSU refresh grants awarded annually. Top performers in eligible roles may also receive above-market equity refresh awards that reputed company employees to reputed company higher market positioning.

The annual reputed company salary range for full-time employees in this position is $149,800 – $240,750 USD, with variation depending on your city of residence, job-reputed company knowledge, skills, and experience.

Full-time employees also receive a competitive total compensation package that includes employee-led remote and flexible working, comprehensive health benefits, access to the arenaflex for Good charity fund, and a wide range of additional perks designed to support your well-being, your family, and your future.

arenaflex is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other characteristic protected by law. We are committed to providing reasonable accommodations throughout the recruiting process for qualified persons with disabilities.

Apply Today — Shape the Future of Customer Support at arenaflex

If you are a strategic systems leader with a passion for customer experience, a talent for building high-performing teams, and the executive reputed company to influence at the highest levels of an organization, arenaflex wants to hear from you. This is more than a job — it is an opportunity to define how the world's most important industries reputed company technology to operate more safely, reputed company, and sustainably.

Take the reputed company in your career. Join arenaflex and help us build the systems that power the future of connected operations.