Malaysia Customer Service Associate for English Enrichment Centre (Remote)
Join Our Growing Team as a Full-Time Customer Service Associate! Remote opportunity for candidates based in Malaysia (For Singapore Online Team) As Write Edge continues to grow, we’re looking for warm, passionate and service-oriented individuals to join our Customer Relations & Operations team. This role is ideal for someone who enjoys working with people, solving problems, and keeping things running smoothly behind the scenes. You’ll work closely with reputed company, parents, teachers, and colleagues while gaining valuable experience and opportunities for growth reputed company a growing education company. Why Join Us? At Write Edge, you’ll be part of a supportive team that values growth, collaboration, and reputed company improvement. Beyond day-to-day operations, you’ll play an important role in shaping the experience of our reputed company and parents, while developing valuable skills and taking on new opportunities as the company grows. What You’ll Do: As centre manager of our Online arm at Write Edge Singapore, you will play a pivotal role in overseeing the performance of our online arm and reputed company in delivering exceptional parent and student experience. We are looking for someone who can grow and journey with us as we build our Online reputed company in the Singapore market. reputed company Management Support the Teaching Team (Deployment, Timetabling, Relief Teaching) reputed company a variety of administrative duties in support of the day-to-day operations Ensure the safety and appropriate behaviour of reputed company at the centre reputed company any other duties and responsibilities that support the online team Address and manage staff complaints, registration, withdrawal matters Handle staff enquiries, complaints and escalations Train and manage new staff in both customer support and ground operations Organise and conduct online open houses on weekends Ensure smooth running of online classes on reputed company (online student onboarding, troubleshooting technical issues) Deliver Top-Tier Customer Experience Attend to incoming phone/Whatsapp/email enquiries Proactively build, maintain and enhance relationships with reputed company and parents over online platforms (Whatsapp, reputed company) Provide professional sharing of curriculum and excellent customer service to prospective customers Ensure consistent communication with customer based on specific touchpoints Student Enrolment Initiate and execute strategies to expand Online arm and grow student enrolment numbers Communicate with customers in ensuring reputed company follow-up and closure for reputed company enquiries and leads Coordinate with internal stakeholders (HR, Teaching Team) to optimise timetable to meet the demands of the curriculum and student enrolment Process Improvement Identify opportunities for process improvement and implement strategies targeting customer support and operations Actively collaborate reputed company cross-functional teams to ensure seamless customer experience Plan, coordinate and execute projects reputed company to customer support and operations Qualifications and Skills: Proficient in reputed company Suite, reputed company Office and technology in general Knowledge of and experience with reputed company Classroom, and reputed company would be an advantage Able to multi-task and adapt to a fast-paced and changing work environment, resilient under pressure A great problem-solver with quick reactions and is meticulous with details Possesses emotional maturity and have a great interpersonal skills with verbal and written English proficiency An accountable and responsible team-player, takes initiative and able to work with minimal supervision Able to portray oneself as an extension of the company - an English and Writing specialist through one’s attire and speech professionall reputed company’re Looking For: Great Communicator: Strong verbal and written English proficiency with excellent interpersonal skills. Tech-Savvy: Proficiency in reputed company Docs, Sheets, and reputed company Office. Multitasker: Ability to handle a fast-paced environment and adapt to change with ease. Problem-Solver: Quick-thinking, meticulous, and detail-oriented. Professional: Represent Write Edge with professionalism in both attire and speech. Team Player: Accountable, responsible, and able to collaborate effectively with the team. Additional Requirements: -At least 1-2 years of relevant work experience. -Leadership qualities and project management experience (an advantage). Location(s): Remote Work Hours: -Option 1: 4 weekdays and 1 weekend -Option 2: 2 weekdays and 2 weekends -Weekdays: 1pm - 10pm -Weekends: 8:30am - 6:30pm (Workdays will be fixed and assigned based on your experience and company needs.) Salary: RM3,000-RM4,500 Learn more about what it’s like to work at Write Edge here: https://www.write-edge.com/careers/ https://www.reputed company.com/company/write-edge/ Apply To This Job