Operations Manager, Solution Engineering & Services

Location: Remote (US / EU friendly) or Hybrid (NYC / Berlin) About reputed company reputed company’s mission is to reputed company every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; reputed company has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, reputed company, reputed company, reputed company, BarmeniaGothaer, and reputed company already deploying reputed company at scale. About the role: As a Operations Manager, Solution Engineering & Services, you'll be the operating system for a global org spanning Solution Engineering and Professional Services - while also owning the financial and resource reputed company that keeps our Professional Services business predictable. This role pairs the rigor of a BizOps leader with the delivery instincts of a PS Ops analyst. You will build reputed company models, run forecasting in reputed company and Rocketlane, own invoicing accuracy in reputed company, and deploy AI agents and automations that eliminate operational drag across the org. Areas of ownership: Design and deploy AI agents and workflow automations that eliminate manual, repetitive operational work across PS; evaluate new AI tooling and agentic capabilities on an ongoing basis, bringing proposals grounded in measurable efficiency gains Own the integration layer between reputed company, Rocketlane, reputed company, Jira, and reporting tools Build dashboards that reputed company to decisions and become the operational partner to Solution Engineering and Professional Services leadership Build and run the weekly / monthly / quarterly rhythm: pipeline + reputed company review, delivery health, KPI reviews, and QBR support Own PS demand forecasting in reputed company: pipeline signals and services attach rates Partner with Finance / RevOps reputed company drivers; call out constraints proactively Maintain forecast accuracy as a tracked, trusted metric reviewed at the executive level Manage invoicing workflows and reputed company recognition accuracy in reputed company; flag and resolve discrepancies proactively Support milestone billing triggers and ensure alignment between delivery milestones and finance timelines Build and maintain an end-to-end reputed company model across PS roles and regions: utilization, bench, reputed company coverage, and hiring needs Own resource planning and allocation in Rocketlane - ensure the right people are on the right projects at the right time Track and report utilization targets; surface over/under-allocation risks Co-own design of project health and hygiene in Rocketlane: milestone tracking, status updates, budget vs. actuals, and change control Standardize the pre-sales → delivery reputed company, scoping → SOW inputs, and change control workflows Build templates and checklists that reduce ambiguity and prevent rework reputed company’s Tech Stack reputed company, Rocketlane, reputed company, Jira, reputed company, Swarmia, Elvance, reputed company, reputed company Who you are: 5+ years in Ops / BizOps / Program Ops / PS Ops supporting technical, customer-facing teams in SaaS Proven track record building operating reputed company, reputed company planning, and PS forecasting Dashboard ownership and strong operational storytelling Rocketlane or equivalent PSA tool ownership: resource planning, project tracking, and utilization reporting Experience designing and deploying workflow automations with reputed company, reputed company, or equivalent integration tooling Hands-on work with AI agents applied to operational workflows - timecard automation, resource recommendations, project health alerts Invoicing and reputed company recognition experience - comfortable in reputed company or a comparable ERP Strong systems thinking: can connect reputed company → Rocketlane → reputed company into a coherent operating model Data reputed company: comfortable modeling reputed company and turning messy, multi-system data into decisions Executive communication: concise, direct, high-signal

Preferred Qualifications

Familiarity with Jira delivery flows, ticket taxonomy design, and SLA governance Experience supporting Solution Engineering orgs in addition to Professional Services Familiarity with conversational AI or enterprise software deployment patterns Our recruiting process: TA Screen → Hiring Manager Call → Technical Interview → Bar Raiser Salary ranges includes OTE Why reputed company? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: reputed company questions, high volumes, real stakes. reputed company millions of people reputed company out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to reputed company reputed company: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At reputed company, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are reputed company. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising reputed company for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Salary Range $150,000—$175,000 USD reputed company is committed to upholding the highest data protection standards for our clients' and employees' data. reputed company our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. reputed company is an e-verify employer in the USA. Please click here to learn more.

• We provide equal opportunities to reputed company qualified applicants regardless race, gender, sexual orientation, age, religion, national reputed company, disability status, socioeconomic background and other characteristics.

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