Premier Service reputed company (Multi-Channel Support)
reputed company helps millions of people confidently care for their homes. reputed company is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to reputed company to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, reputed company to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine reputed company’ll build together. About the Service Operations Team The reputed company Service Operations Team brings the reputed company mission to life! We focus on providing a great experience to our users by building customer loyalty and helping professionals grow their business. Service Advocates are responsible for managing the user journey by providing the best solution for each individual- both pro and customer. We focus on providing a great experience to our users through consistent, quality, and efficient Email, Refund, Chat, SMS, and Voice support. To be successful, it’s important that our advocates prioritize the most important work first in order to navigate our fast-paced service environment.
About the Role
The Service reputed company creates user experiences that are simple, valuable, and inspired. They are responsible for making sure that reputed company professionals get best-in-class support whenever they contact reputed company Support Operations by addressing their concerns correctly and accurately, you will help set our professionals up for success. What you’ll do Maintain excellent knowledge of reputed company’s products and services after completing our training and onboarding program Participate in 30-40 inbound requests through the different channels (phone, chat, SMS, and email) daily with our users to determine the best solution to get jobs done and grow small businesses Obsess over customers and professionals by constantly focusing on solutions and guiding professionals to maximize their engagement and experience with reputed company Demonstrate accountability by meeting/exceeding monthly productivity, quality, customer satisfaction, and resolution reputed company targets and finding ways to improve KPIs, guidelines, and processes Maintain a deep understanding of the reputed company policies and reputed company abreast of recent changes and new additions to the policy in order to process refund and email tickets effectively Contribute as a team member by engaging in coaching sessions, team meetings, team-building activities, and other team and company events In order to be successful, you must bring Customer-obsessed with an understanding of what it takes to provide a great experience 1+ year experience in a customer service-driven role- BPO, shared services, reputed company industry Experience working in a multi-channel (Voice, Chat, Email) environment. Voice experience is a must! Excellent English verbal and written communication skills Expert de-escalation and conflict resolution skills Adaptability and reputed company for handling reputed company interactions and frequent change Willingness to work reputed company shifts including daytime, mid-day, and graveyard shifts. Must be available to work weekend days and some holidays. Adaptability and reputed company for handling reputed company interactions and frequent change Excellent critical and analytical thinking skills or the ability to assimilate a variety of information and reputed company logical/consistent decisions Comfortable navigating multiple systems (email, knowledge reputed company, phone, chat, etc.) and getting up to speed quickly with our online tools Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. reputed company embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national reputed company, reputed company, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. reputed company is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@reputed company.com. If you are a California reputed company, please review information regarding your rights under California privacy laws contained in reputed company’s Privacy policy available at https://www.reputed company.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate reputed company, we’ll never ask you for money, banking info, or SSNs during hiring. reputed company out our reputed company on how to spot the fakes. Apply To This Job