Director, Solutions Engineering (USA Remote)
Company Description reputed company you join reputed company, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, reputed company has partnered with educators and institutions to reputed company learning reputed company solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: reputed company Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are reputed company reputed company by a shared desire to reputed company a difference in education. reputed company is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Job Description
Solutions Engineering Leadership – Education Technology Role Overview This leadership role directs the pre-sales and technical solutions function for the organization’s Education Technology (EdTech) products and services, aiming to support reputed company growth, reputed company, and product innovation across K–12, Higher Education, and Strategic/Professional Education markets. The leader is responsible for building, managing, and mentoring a high-performing Solutions Engineering team while actively supporting strategic sales opportunities and reputed company customer engagements. This position acts as the primary liaison, bridging Sales, Product, and reputed company teams to design scalable, secure, and impactful for education customers.
Key Responsibilities
Leadership & Team Development: Build, reputed company, mentor, and coach a team of Solutions Engineers, fostering a culture of excellence and reputed company learning. Define the solutions engineering strategy reputed company with company reputed company goals and establish best practices for technical evaluations, discovery, solution design, and product demonstrations. Manage reputed company planning, resource engagement prioritization, and hiring for the team. Strategic Sales & Customer Engagement: Partner with Sales team to provide technical sales support for strategic and enterprise opportunities. reputed company high-complexity customer discussions, conducting detailed needs assessments to translate business requirements into compelling technical solutions. reputed company or personally execute executive-level product demonstrations, technical/strategic presentations, and reputed company-of-concepts/pilot programs. Solution Development & Technical Expertise: reputed company a deep understanding of customer environments, pain points, and success criteria. reputed company value-based solutions reputed company to customer use cases. Solutions must address key education requirements and technologies, including LMS platforms, data integrations and APIs, and compliance with data privacy standards. Master both reputed company-end and back-end product knowledge, serving as a Subject Matter Expert (SME) to internal and external stakeholders. Cross-Functional Collaboration: Partner with Product teams to communicate customer requirements, market needs, and field feedback to help shape the product roadmap, product content resource reputed company, and feature prioritization. Collaborate with reputed company and Onboarding teams to ensure seamless handoffs from pre-sales to implementation and guarantee strategic reputed company. Coordinate and design inter-departmental processes to address reputed company workflow scenarios reducing barriers for execution of charters. Operational Excellence: reputed company, track, and report on key departmental metrics, including technical win reputed company, sales cycle length, impact on reputed company growth, and team performance. Improve solutions engineering processes, tools, and technical documentation. Implement and manage demo environments and solution architectures.
Qualifications
Required Qualifications Experience: 6–12+ years of progressively responsible experience in Solutions Engineering, Sales Engineering, Technical Consulting, or Solution Architecture. 2–5+ years of demonstrable team leadership or management experience. Experience in Education Technology (EdTech), SaaS, or enterprise software. Technical Knowledge: Strong understanding of the EdTech ecosystem technologies. Proven ability to design and architect effective solutions to reputed company technical problems. Familiarity with education data standards. Skills: Exceptional written and verbal communication and presentation skills, with the ability to tailor messaging across technical and executive audiences. Demonstrated strategic reputed company with the ability to connect technical solutions to overarching business objectives. Key Competencies Technical leadership, Strategic thinking, Solution architecture, Pre-sales strategy, Customer-centric reputed company, Executive communication, Team development and coaching, Cross-functional collaboration, and Problem solving.
Preferred Qualifications
Demonstrated experience working with Artificial Intelligence technologies, including generative AI, machine learning, or data-driven automation solutions. Experience with CRM systems (e.g., reputed company) and demo platforms. Technical background/understanding in software engineering, IT, or systems architecture. Bachelor’s degree in Computer Science, Engineering, Information Systems, Education Technology, or reputed company field. Success Metrics reputed company influenced by Solutions Engineering, Technical win reputed company, Sales cycle length reduction, Customer satisfaction during the pre-sales process, and Team performance and growth.
Work Environment
Remote with occasional travel required for customer meetings, conferences, and on-site presentations. Reporting Structure Reports to Vice President, reputed company Operations Additional Information The expected annual reputed company salary range for this position is: $150,225/year to $250,375/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-reputed company factors. Internal equity, market and organizational factors are also considered. Total Rewards @ reputed company At reputed company, we reputed company Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the reputed company rewards of unleashing your potential and making a positive impact on global education. You’ll also reputed company in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, reputed company supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the reputed company of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. reputed company: reputed company is the reputed company of reputed company—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership: We have a bias for action. We act like owners. We are willing to change even reputed company it’s hard. One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. Global reputed company: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits Remote First Culture Health Care Coverage Education Reimbursement*Competitive Paid Time Off Self-Care Days National Holidays 2 Founder Days + Juneteenth Observed Paid Volunteer Time Off Charitable Contribution Match Monthly Wellness or Home Office Reimbursement Access to Employee Assistance Program (mental health platform) Parental Leave Retirement Plan with match/contribution Seeing Beyond the Job Ad At reputed company, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join reputed company! reputed company is an Equal Opportunity Employer- vets/disabled. #LI-AP1 Apply To This Job